To all patrons of all casinos everywhere

[veniteangeli]

Casino policy is not determined in house. It is determined by a subset of government call the Gaming Commission. (Actually, that may only be in this country. I apologize if this does not hold true elsewhere.) In other industries, there are people in management who have the ability (though NOT the obligation) to circumvent policy and give the customer what s/he wants, even if in doing so they make the customer service flunky look like an asshole. In a casino, there is no such person. We can't bend the rules to suit you because you don't like how that spin played out. We can't give you back your money because you "changed your mind" about going all in on that hand. The rules is the rules, fool, and if you don't like them, then DON'T PLAY.

That said, I am not a "fucking amateur" for following policy, just because you didn't like said policy. I am actually a damn good dealer. I was told after I came off the table that I handled the situation admirably and completely by the book. When I go to sleep tonight, I'll go to sleep knowing I'm good at my job. When you go to sleep all you get to know is that you suck at blackjack. Bazinga.

Bonus Suck
No sir, I don't know where the girl is with your drink.

No sir, I don't know how long she'll be.

...No, sir, I really don't know how long it's going to take. Would you like to hit or stand?

...What is that you want from me? Do you want me to close this table and go and find you your drink?

No sir, the supervisor can't do anything about it either. He's as bound to his spot as I am to my table.

...LOOK AROUND YOU. THERE ARE AT LEAST A HUNDRED PEOPLE MILLING AROUND THIS SECTION ALONE. YOU HAD TO WAIT FOR A SEAT AT THIS TABLE. DO YOU HONESTLY THINK YOU'RE THE ONLY PERSON IN THIS ENTIRE CASINO WHO WANTS A DRINK RIGHT NOW? SIT DOWN, SHUT THE FUCK UP AND LEARN SOME GODDAMN PATIENCE. AND DON'T SPLIT TENS, YOU FUCKING MORON, WHY DON'T YOU JUSTGIVE ME YOUR MONEY AND PISS OFF TO THE BAR, IT'LL BE QUICKER AND LESS PAINFUL FOR BOTH OF US. <---- what I wish I could have said. Unfortunately I stopped after "...drink right now".

[XCashier]

...LOOK AROUND YOU. THERE ARE AT LEAST A HUNDRED PEOPLE MILLING AROUND THIS SECTION ALONE. YOU HAD TO WAIT FOR A SEAT AT THIS TABLE. DO YOU HONESTLY THINK YOU'RE THE ONLY PERSON IN THIS ENTIRE CASINO WHO WANTS A DRINK RIGHT NOW?

So many customers assume that they are the only ones. It's mind-boggling. It's like they're utterly desensitized to the rest of the people crowding in around them. You could be in the middle of a Black Friday rush at a major retail store and some SC would be demanding to know what's taking so long and why he has to wait.

As for demanding that you break the rules...I wish I could go back in time, find the jerk who first said "the customer is always right" and throttle him before he utters those evil words. No, the customer damned well isn't always right! Frequently, they are never right!

And if you're freaking out over how much money you're losing, don't go to the casino, dumbass!

[Merriweather]

Most people have enough sense to realize that having the rules bent in a game of any sort to help them come out better ends when you ourtgrow playing Candyland or Go Fish with your parents.

Some people never grow out of that sense of entitlement, I guess. Shame you have to deal with it (no pun intended).

[Pixilated]

*snip*

And if you're freaking out over how much money you're losing, don't go to the casino, dumbass!

Got it in one! The very few times I've been to a casino, I went in with a top limit of what I was willing to lose (a whole $20, LOL) and when it was gone, I left.

But of course, that makes me not the kind of person the casino makes its money on ...

[XCashier]

Got it in one! The very few times I've been to a casino, I went in with a top limit of what I was willing to lose (a whole $20, LOL) and when it was gone, I left.

I occasionally go to the casino, and like you, I have a limit, and usually quit well before then because the cigarette smoke gets to me.

But of course, that makes me not the kind of person the casino makes its money on ...

Exactly. They want heavy players. To quote the Alan Parsons Project, "the game never ends when your whole world depends / On the turn of a friendly card"

[MoonCat]

Anyone here know the filk song, "Maggie Money-Eyes"?

And yeah...the world is filled with idiots who think they are the only customer you have, or if not that, certainly the most important customer you have, or ever will have!

[Cat Herder]

I wish I could go back in time, find the jerk who first said "the customer is always right" and throttle him before he utters those evil words.

I've heard it was Marshall Field (yes, that Marshall Field).

[veniteangeli]

Actually we want ANYONE right now. We're the one standing 24hr business in a struggling CBD - everything else is either shut down or has fallen down, so we're not so picky right now. Before September '10, you would have been more right!

[ADeMartino]

Got it in one! The very few times I've been to a casino, I went in with a top limit of what I was willing to lose (a whole $20, LOL) and when it was gone, I left.

But of course, that makes me not the kind of person the casino makes its money on ...

h

I used to work at a convenicen store near a casino, and there were several incidents where people would show up, DEAD BROKE because they shot their whole wad at the casino, wanting me to 'help them out' with gas to get home, etc, etc. 'Home' occasionally being hundreds of miles away.

One incident that stands out was a fellow, very apparently well-to-do, driving a nice shiny new BMW, dressed well, etc. He drove into the convenience store, went immediately inside, and told his sob story about how he'd had an 'incredibly bad run of luck' at the casino up the road, had blown thousands, maxed his credit card, didn't have a dime on him, home was like four hours away, and his precious little Beemer only had about a quarter tank. He was desperate for some help to get home.

And, of course, *I* was the asshole when I told him no.

"Aw, c'mon! You've never had a run of bad luck at the tables?"

I answered him very bluntly. "No. Because I work too damned hard for my money to throw it away at a (expletive deleted) casino."

Now, truth be told, I was actually considering helping him a LITTLE. Maybe $20 or so. We've all been in a desperate situation, right? Even if it was our own fault?

But his next words floored me, and closed my mind forever to his plight.

"Well, you can't win if you don't play."

I remember thinking, "Yeah, you also can't LOSE if you don't play, Chumley. And which do you think happens more at a casino?"

I might have said it out loud. Either that, or the expression on my face warned him it was time to leave. Because that's what he did - with a quickness.

I felt bad for him, really I did. I know I'd be pretty darned upset if I was stuck in a strange town with no money. But I didn't create his situation - HE did. And, judging by his 'you can't win' remark, he hadn't figured out HOW he got into that situation yet.

[Merriweather]

h


One incident that stands out was a fellow, very apparently well-to-do, driving a nice shiny new BMW, dressed well, etc. He drove into the convenience store, went immediately inside, and told his sob story about how he'd had an 'incredibly bad run of luck' at the casino up the road, had blown thousands, maxed his credit card, didn't have a dime on him, home was like four hours away, and his precious little Beemer only had about a quarter tank. He was desperate for some help to get home.

No sympathy whatsoever. Anyone who hasn't got the intelligence or will power to leave enough money in their wallet or space on their credit card for gas to get home shouldn't venture into a casino in the first place, and deserve what they get. Yep, I've done stupid things in my life - but the difference is, I never expected a stranger to get me out of it when I did.

[Taurus52]

He11, my Grampa taught me this one. I went to the track with him a couple times. Gambling $ in RIGHT pocket. Play out of RIGHT pocket. Winnings , if and when, went in LEFT pocket. when RIGHT pocket was empty, we left. Then we counted LEFT pocket and partied appropriately.

[Teefies2]

h

I used to work at a convenicen store near a casino, and there were several incidents where people would show up, DEAD BROKE because they shot their whole wad at the casino, wanting me to 'help them out' with gas to get home, etc, etc. 'Home' occasionally being hundreds of miles away.

One incident that stands out was a fellow, very apparently well-to-do, driving a nice shiny new BMW, dressed well, etc. He drove into the convenience store, went immediately inside, and told his sob story about how he'd had an 'incredibly bad run of luck' at the casino up the road, had blown thousands, maxed his credit card, didn't have a dime on him, home was like four hours away, and his precious little Beemer only had about a quarter tank. He was desperate for some help to get home.

And, of course, *I* was the asshole when I told him no.

"Aw, c'mon! You've never had a run of bad luck at the tables?"

I answered him very bluntly. "No. Because I work too damned hard for my money to throw it away at a (expletive deleted) casino."

Now, truth be told, I was actually considering helping him a LITTLE. Maybe $20 or so. We've all been in a desperate situation, right? Even if it was our own fault?

But his next words floored me, and closed my mind forever to his plight.

"Well, you can't win if you don't play."

I remember thinking, "Yeah, you also can't LOSE if you don't play, Chumley. And which do you think happens more at a casino?"

I might have said it out loud. Either that, or the expression on my face warned him it was time to leave. Because that's what he did - with a quickness.

I felt bad for him, really I did. I know I'd be pretty darned upset if I was stuck in a strange town with no money. But I didn't create his situation - HE did. And, judging by his 'you can't win' remark, he hadn't figured out HOW he got into that situation yet.

As dumb as the original Chumley is, I don't think even HE would be this stupid!

[TopEndDave]

Casino policy is not determined in house. It is determined by a subset of government call the Gaming Commission. (Actually, that may only be in this country. I apologize if this does not hold true elsewhere.)
<snip>
In a casino, there is no such person. We can't bend the rules to suit you because you don't like how that spin played out. We can't give you back your money because you "changed your mind" about going all in on that hand. The rules is the rules, fool, and if you don't like them, then DON'T PLAY.

A friend of mine used to work for the local Racing and Gaming Commission here as a gaming inspector. He has a good story of players trying to get the rules bent. The legislation had been set to limit the number of hands that a person can play at once to 3. This was at the request of the casino. Kerry Packer is sitting at the high rollers tables and wants to play 4 hands at a time. Casino management had to deny the request because of the laws. Packer then rings the Government Minister in charge of Racing & Gaming at home to complain. The minister then calls my friend and he has to tell the minister that it would be illegal for the minister to authorize casino to allow Packer to play 4 hands at a time. The only way that the limit could be changed is by adjusting the legislation at a sitting of Parliament.

He got to see all of your SC's behavior from the other side of the security cameras. Apparently the worst was little old ladies fighting over poker machine pay outs.

[downforit2008]

h

I used to work at a convenicen store near a casino, and there were several incidents where people would show up, DEAD BROKE because they shot their whole wad at the casino, wanting me to 'help them out' with gas to get home, etc, etc. 'Home' occasionally being hundreds of miles away.

One incident that stands out was a fellow, very apparently well-to-do, driving a nice shiny new BMW, dressed well, etc. He drove into the convenience store, went immediately inside, and told his sob story about how he'd had an 'incredibly bad run of luck' at the casino up the road, had blown thousands, maxed his credit card, didn't have a dime on him, home was like four hours away, and his precious little Beemer only had about a quarter tank. He was desperate for some help to get home.

And, of course, *I* was the asshole when I told him no.

"Aw, c'mon! You've never had a run of bad luck at the tables?"

I answered him very bluntly. "No. Because I work too damned hard for my money to throw it away at a (expletive deleted) casino."

Now, truth be told, I was actually considering helping him a LITTLE. Maybe $20 or so. We've all been in a desperate situation, right? Even if it was our own fault?

But his next words floored me, and closed my mind forever to his plight.

"Well, you can't win if you don't play."

I remember thinking, "Yeah, you also can't LOSE if you don't play, Chumley. And which do you think happens more at a casino?"

I might have said it out loud. Either that, or the expression on my face warned him it was time to leave. Because that's what he did - with a quickness.

I felt bad for him, really I did. I know I'd be pretty darned upset if I was stuck in a strange town with no money. But I didn't create his situation - HE did. And, judging by his 'you can't win' remark, he hadn't figured out HOW he got into that situation yet.

The problem with idiots like these begging for a handout at your store is that they never PLANNED AHEAD. They never planned on losing, so why would they stick that thought into their mind and not put aside some emergency money for a means to support yourself for a drive home in case of bad luck arising?

I was a first-time gambler when I hit the slots at a casino in Nevada last year. "Gambling is wrong." was a saying I heard all my life, but not unless you planned right and stayed smart. I had a budget set aside--over $100 just for gambling alone, and should God forbid that I get a little greedy and overspend my budget??? Well, who wouldn't want another chance at winning some money, right? Let's see...I had over $800 more in a savings account should I accidentally go over what I planned to spend. Far more than enough money to see my way home. So what was the end result?
I never had to touch that $800 in the first place. I spent $60 on a $130 gambling budget, and won over $400. I didn't break the bank, but I had $70 left over from when I called it quits and a whole ton of fresh greenbacks because I played it smart and didn't risk all. And sad enough to say, that makes me smarter than that idiot with the BMW and I only make $1100 a month at my job!!!
I wouldn't feel sorry for the BMW owner either. He dug himself a hole that he should get out of on his own.

[fireheart]

A friend of mine used to work for the local Racing and Gaming Commission here as a gaming inspector. He has a good story of players trying to get the rules bent. The legislation had been set to limit the number of hands that a person can play at once to 3. This was at the request of the casino. Kerry Packer is sitting at the high rollers tables and wants to play 4 hands at a time. Casino management had to deny the request because of the laws. Packer then rings the Government Minister in charge of Racing & Gaming at home to complain. The minister then calls my friend and he has to tell the minister that it would be illegal for the minister to authorize casino to allow Packer to play 4 hands at a time. The only way that the limit could be changed is by adjusting the legislation at a sitting of Parliament.

He got to see all of your SC's behavior from the other side of the security cameras. Apparently the worst was little old ladies fighting over poker machine pay outs.

Proof that even the wealthy aren't above the law!

Years ago, when Channel 9 aired this show called Australia's Naughtiest Home Videos, he was watching it at the time, rang the network (he owned it) and went "Get that shit off the air!" to whoever happened to be on the phone. They complied and pulled it mid-airing, showing either a rerun of Cheers or some other TV series.
A couple of years back, they finally showed the one-hour special, including cutting it mid-airing as a joke.

For the record, it wasn't 1 hour of porn, it was more things like a kid reaching for a kangaroo's genitals.