Boy did I snag two of these SC's today.
OEM Issue = Rude
Me= yours truly
SC=Sucky Customer
Me:<does opening spiel>
SC: My email won't work on my Outlook. I keep getting these errors.
Me.: <standard run of the mill empathy statement>
SC: I get this every time I try and send email in Outlook.
Me: Ok what's the error message that you get?
SC: The address book could not be found.
Me: I apologize sir, but unfortunately you would need to contact Microsoft for that. *BG Note: I do Tier 1 support for ISP that won't be named*
SC: You're rude, you should learn more about customer service!
Me:Sir I would be happy to help you, but unfortunately you still need to contact Microsoft for your issue.
SC: What's your employee number?!!
Me: I don't have one.
SC: I know you do the last gal I talked to gave me hers!
Me: Ok. Here it is: 12345
SC: You should take a day off you aren't right for this business, blah blah blah!
Me: I beg to differ (non chalantly). Again this issue is something that you contact Microsoft about. since this is well outside of my department's support boundaries.
SC: I know you have people capable of helping me in your department!
Me: Sir, this issue you're having is something that we are not trained on nor have the tools to help you fix it. Again, you will need to contact Micrsoft.
<SC hangs up> Fin.
No Can Has Support
Me: <does opening spiel>
SC: I don't mean to sound frustrated but the last guy I talked to was frustrated with me and I just want to get this issue resolved.
<pulled up the account and found that she had issues w/ bounced back emails and was told by previous agent that she had to clear out her webmail, she gets irate and ends the call>
Me: Okay, what's the issue you're having ma'am?
SC: You know, you don't sound like you're interested in helping me, is there a supervisor I can speak to?
Me: One moment.
<puts SC on hold, walks up to supervisor and tells about SC>
Me: Ma'am? Thank you for holding, he's on the line with another customer right now, but he'll be available after that. He won't be able to troubleshoot with you but he will be able to talk to you about whatever issue you're having. What is the issue you're having?
SC: The issue I'm having is with the customer service, nobody seems to appreciate their jobs nor are they interested in helping out! Blah blah blah!
Me: Do you have any other issues besides that?
SC: No and I will hold for the supervisor and it is my right as a customer to do so!
< gets the nod from sup he's available for the call>
Me: Okay ma'am? He is available now and I will transfer you. Thank you for calling.
<transfers SC to sup>
I found out later that when my supervisor took the call, she didn't tell him the problem she was having and hung up on him.
OEM Issue = Rude
Me= yours truly
SC=Sucky Customer
Me:<does opening spiel>
SC: My email won't work on my Outlook. I keep getting these errors.
Me.: <standard run of the mill empathy statement>
SC: I get this every time I try and send email in Outlook.
Me: Ok what's the error message that you get?
SC: The address book could not be found.
Me: I apologize sir, but unfortunately you would need to contact Microsoft for that. *BG Note: I do Tier 1 support for ISP that won't be named*
SC: You're rude, you should learn more about customer service!
Me:Sir I would be happy to help you, but unfortunately you still need to contact Microsoft for your issue.
SC: What's your employee number?!!
Me: I don't have one.
SC: I know you do the last gal I talked to gave me hers!
Me: Ok. Here it is: 12345
SC: You should take a day off you aren't right for this business, blah blah blah!
Me: I beg to differ (non chalantly). Again this issue is something that you contact Microsoft about. since this is well outside of my department's support boundaries.
SC: I know you have people capable of helping me in your department!
Me: Sir, this issue you're having is something that we are not trained on nor have the tools to help you fix it. Again, you will need to contact Micrsoft.
<SC hangs up> Fin.
No Can Has Support
Me: <does opening spiel>
SC: I don't mean to sound frustrated but the last guy I talked to was frustrated with me and I just want to get this issue resolved.
<pulled up the account and found that she had issues w/ bounced back emails and was told by previous agent that she had to clear out her webmail, she gets irate and ends the call>
Me: Okay, what's the issue you're having ma'am?
SC: You know, you don't sound like you're interested in helping me, is there a supervisor I can speak to?
Me: One moment.
<puts SC on hold, walks up to supervisor and tells about SC>
Me: Ma'am? Thank you for holding, he's on the line with another customer right now, but he'll be available after that. He won't be able to troubleshoot with you but he will be able to talk to you about whatever issue you're having. What is the issue you're having?
SC: The issue I'm having is with the customer service, nobody seems to appreciate their jobs nor are they interested in helping out! Blah blah blah!
Me: Do you have any other issues besides that?
SC: No and I will hold for the supervisor and it is my right as a customer to do so!
< gets the nod from sup he's available for the call>
Me: Okay ma'am? He is available now and I will transfer you. Thank you for calling.
<transfers SC to sup>
I found out later that when my supervisor took the call, she didn't tell him the problem she was having and hung up on him.
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