Just a few quickies that we get on a regular basis.
SC: Yeah my phone says it can't be auth... auth... overrided.
Me: What? Do you mean Authenticated...
SC: Yeah thats what I said, authenitfied.
--------------------------------------------------------
SC: My phone said it has 1 hour and 2 minutes and I used 5 minutes. Now it says I only have 57 minutes left, where did my other 43 minutes go.
[yes many many many people do not know how many minutes there are in an hour or simply mistake 1 hour as 100 minutes]
--------------------------------------------------------
Me: What model of phone do you have? [as in manufacture and model number]
SC: Brand Cellular/ Other Brand Cellular / Prepaid / A cellular phone / I don't know / How can I tell?
--------------------------------------------------------
SC: You mean it has to be on to receive calls?
--------------------------------------------------------
Me: You'll find that serial number underneath the battery, but if you're on the phone.... [click] - This is one I've learned now to ask if they are on the phone first
--------------------------------------------------------
Me: Are you using a prepaid phone card or a credit card to add the airtime today?
SC: A prepaid card
Me: Ok whats the number
SC: 4457....
Me: Wait is that a credit card?
SC: Yeah its a prepaid credit card.
---------------------------------------------------------
SC: I want to change my number.
Me: Ok, what area code would you like ot change it to?
SC: [gives zip code, or in some rare cases SSN or 4 digit account pin code]
---------------------------------------------------------
SC: My phone won't call out
Me: Ok what do you hear when you call out?
SC: I don't know?
Me: When was the last time you tried to call out?
SC: Before I added minutes / [insert time usually more than 2 to 3 days ago] / I didn't my [spouse] told me it wasnt working / Before I came to work [and guess what the phone is still at home]
----------------------------------------------------------
Me: Ok whats the ESN you have please?
SD (sucky dealer): Whats that mean? [seriously I should not have to tell you this, if you're trying to activate cellular phones and don't know what an ESN is its time to go back to the training room]
----------------------------------------------------------
Me: And what area code would you like to activate?
SD: Cleveland
Me: Ok is that 216, or 440 or is it not Cleveland in Ohio?
SD: What?
Me: What AREA CODE do you need?
SD: I said Cleveland?
I use Cleveland for an example here but there are many others where this happens? For those whose US geography is rust there is a Cleveland in Ohio, in Tennessee and in Texas at least that I know of off the top of my head, we happen to service all 3.
---------------------------------------------------------
I'll post more as I think of them.
SC: Yeah my phone says it can't be auth... auth... overrided.
Me: What? Do you mean Authenticated...
SC: Yeah thats what I said, authenitfied.
--------------------------------------------------------
SC: My phone said it has 1 hour and 2 minutes and I used 5 minutes. Now it says I only have 57 minutes left, where did my other 43 minutes go.
[yes many many many people do not know how many minutes there are in an hour or simply mistake 1 hour as 100 minutes]
--------------------------------------------------------
Me: What model of phone do you have? [as in manufacture and model number]
SC: Brand Cellular/ Other Brand Cellular / Prepaid / A cellular phone / I don't know / How can I tell?
--------------------------------------------------------
SC: You mean it has to be on to receive calls?
--------------------------------------------------------
Me: You'll find that serial number underneath the battery, but if you're on the phone.... [click] - This is one I've learned now to ask if they are on the phone first
--------------------------------------------------------
Me: Are you using a prepaid phone card or a credit card to add the airtime today?
SC: A prepaid card
Me: Ok whats the number
SC: 4457....
Me: Wait is that a credit card?
SC: Yeah its a prepaid credit card.
---------------------------------------------------------
SC: I want to change my number.
Me: Ok, what area code would you like ot change it to?
SC: [gives zip code, or in some rare cases SSN or 4 digit account pin code]
---------------------------------------------------------
SC: My phone won't call out
Me: Ok what do you hear when you call out?
SC: I don't know?
Me: When was the last time you tried to call out?
SC: Before I added minutes / [insert time usually more than 2 to 3 days ago] / I didn't my [spouse] told me it wasnt working / Before I came to work [and guess what the phone is still at home]
----------------------------------------------------------
Me: Ok whats the ESN you have please?
SD (sucky dealer): Whats that mean? [seriously I should not have to tell you this, if you're trying to activate cellular phones and don't know what an ESN is its time to go back to the training room]
----------------------------------------------------------
Me: And what area code would you like to activate?
SD: Cleveland
Me: Ok is that 216, or 440 or is it not Cleveland in Ohio?
SD: What?
Me: What AREA CODE do you need?
SD: I said Cleveland?
I use Cleveland for an example here but there are many others where this happens? For those whose US geography is rust there is a Cleveland in Ohio, in Tennessee and in Texas at least that I know of off the top of my head, we happen to service all 3.
---------------------------------------------------------
I'll post more as I think of them.
Comment