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"Can you please transfer me to someone with a heart?"
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Old 04-05-2018, 06:42 AM
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CrazedClerkthe2nd CrazedClerkthe2nd is offline
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Default "Can you please transfer me to someone with a heart?"

I've been around call centers for the better part of 6 years now so there's not much that can surprise me, but this one came damn close.

If you are wondering WHY I am such a heartless SOB here's the backstory:

Guys house burned down and his phone was inside it at the time, thus completely destroyed. Okay, that sucks bro but hey, that's why we have insurance right?

But of course you don't have insurance.

So then he claims that someone at <Red Checkmark> told him we could replace the phone under the warranty and didn't seem to grasp the concept when I told him that to replace an item under a warranty it has to be, you know, NOT destroyed.

Guy wouldn't give up, keeps telling me we told him we could do this and send him a $600 phone for free. I keep telling him that's not how it works and that's when he labeled me heartless. Yes, I am a cold hearted jackass because I won't let this poor SC rip us off to the tune of $600!

If I didn't need this job so badly, I would have given him a really snarky response like: "Oh, I'm sorry sir, everyone here has been dead inside for some time now..."

This gets better though. As you might guess he ended up demanding a manager, My manager promptly shut him down. He calls back an hour or so later...and gets the dude who sits THREE DESKS down from me, asks for a manager again.

The stupidest part of all this? If the dude had not been a raging turdgoblin and actually treated me nicely, I may well have deemed it worth it to hook up him with up a free phone, albeit NOT a $600 one! He had a strong enough account history I could probably have sold my manager on it.

But you come at me with an attitude like THAT? Hell no. Game over, dude. Pound sand.
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  #2  
Old 04-05-2018, 08:21 AM
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Gee, sir, I really would love to give you a phone for free, even though it was uninsured and destroyed by something totally not the fault of either Red Checkmark or the manufacturer, but I skipped the lesson called "giving a shit about douchebags". So sorry.
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  #3  
Old 04-05-2018, 08:58 AM
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Wouldn't his phone be covered on home and contents insurance? *looks at name of site* Oh yes. Never mind.
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  #4  
Old 04-05-2018, 01:49 PM
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Can afford an expensive phone but can't swing insurance? Yup. Sounds like a man who hasn't been told no much.

  #5  
Old 04-05-2018, 04:13 PM
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I'll transfer you to someone with a heart if you transfer me to someone with a brain.
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  #6  
Old 04-05-2018, 04:32 PM
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Quote:
Quoth notalwaysright View Post
I'll transfer you to someone with a heart if you transfer me to someone with a brain.

B-B-B-B-But that would take courage...!

  #7  
Old 04-05-2018, 04:43 PM
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Quote:
Quoth Deserted View Post
...but I skipped the lesson called "giving a shit about douchebags". So sorry.
The lesson was a short one anyway. The rubric was just the phrase, "Don't do it." over and over again.

  #8  
Old 04-05-2018, 05:14 PM
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Quote:
Quoth notalwaysright View Post
I'll transfer you to someone with a heart if you transfer me to someone with a brain.
BURN [/KELSO]
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  #9  
Old 04-05-2018, 07:47 PM
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Quote:
Quoth Monterey Jack View Post
B-B-B-B-But that would take courage...!
Cour-rah-he.

/Dan Rather
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  #10  
Old 04-05-2018, 11:03 PM
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Quote:
Quoth CrazedClerkthe2nd View Post
Guys house burned down and his phone was inside it at the time, thus completely destroyed. Okay, that sucks bro but hey, that's why we have insurance right?

But of course you don't have insurance.
Quote:
Quoth greek_jester View Post
Wouldn't his phone be covered on home and contents insurance? *looks at name of site* Oh yes. Never mind.
What makes you think he had insurance on his home and contents?

I wonder who he called to get a new house and furnishings for free?
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