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It's the law!! I know my rights!!
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Old 07-10-2006, 09:27 PM
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Default It's the law!! I know my rights!!

A couple of other threads reminded me of this... How often, and in what, *ahem* interesting circumstances, do you have SCs invoking "the law" in order to get what they want? I hear this an awful lot, mainly due to my line of work (insurance) but wanted to hear from others as well...

LEMME HAVE IT!!!
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Old 07-10-2006, 09:42 PM
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I get a LOT of complaints about "false advertising," including (but not limited to) the following:

-Not giving someone the sale price two months after the sale ends is false advertising. (Hollywood Video has a grand opening sale at every one of its stores. During this sale, every rental is 99 cents. We've been open for almost a year and a half and I still have people ask me about the 99 cent sale.)
-A sign stating that DVDs are "3 for $25" is false advertising if I won't give her the sale price on only one DVD.
-As if the above wasn't enough, the "3 for $25" sale is also false advertising because it rings up as $26.25 after tax.
-Not having a movie that's "guaranteed in stock" is false advertising, even though we give them the voucher to get the movie for free next time that it's in, thus fulfilling our part of the guarantee.
-Renting scratched DVDs is false advertising, somehow. If a new hire forgets to unlock the DVD cases and the customer has to come back to get them unlocked, that is also false advertising. Apparantly the fact that we rent movies implicitly advertises that the customer will be able to open them. Stupid.

Insurance, eh? I'd love to hear some of yours.

  #3  
Old 07-10-2006, 09:59 PM
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Ah, I was at the local Walmart one time, and the line was (as it always seems to be) very long. Some guy behind me started kvetching about how Walmart was breaking the law because they weren't hiring enough full-time employees. o.O

Yeah, I tuned him out, after telling him that he should do what I was going to do (and did do), call the store manager and complain about the wait time to check out. Being upset at the cashier does nothing.
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Old 07-10-2006, 10:02 PM
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It's also "the law" to give the customer something they think they deserve because they misunderstood it. I had one just the other day.

I explained to the customer that our laptop service contract will get him one free replacement battery. "So, when your current battery no longer holds its charge like it used to (which is guaranteed to happen about two years down the road), you bring it in and we'll replace it with a new one."

The very next day, this guy came back asking why his extra battery was not in the box with his laptop. When I explained his misunderstanding, he claimed he thought I'd said he'd get a free battery as an extra. Then he wanted to talk to a manager because he'd understood differently and it was his legal right to get what he understood.

Does this mean I can call Publisher's Clearing House and demand my $1 Million because I misunderstood their "You May Have Already Won" mailer to mean that I actually did win?

I've also heard of people claiming it is against the law to ask for ID if they look over 40. It was also some guy's "Constitutional right" to haggle over the price of a laptop.
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  #5  
Old 07-10-2006, 10:04 PM
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Quote:
Quoth bars.of.a.rhyme
Insurance, eh? I'd love to hear some of yours.
Oy...I could make your head spin. Just the COBRA laws alone bring all of the quasi-wannabe-pseudo lawyers out from under their various rocks. I'll scrape some together and share as soon as I can.
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Old 07-10-2006, 10:43 PM
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we have YEARS old candy in our display case and when we run out of that candy people want the one in the display and threaten to sue for false advertising if we dont give it to them...
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Old 07-10-2006, 10:45 PM
ladodger34 ladodger34 is offline
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A little off-topic, but back in my city days, the common refrain was "but I'm a taxpayer"

I know it's not the law, but it is government related. Some people used the taxpayer line for really silly things.

  #8  
Old 07-10-2006, 11:00 PM
Kyosanshugi Kyosanshugi is offline
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I once had a guy cite "the customer is always right law" in the most inappropriate situation. He had ordered a coffee or something for his friend, and my next customer wanted a cappuccino. The cappuccino machines get a bit loud, and as I was making it, I see this guy waving at me to stop all the noise. His friend was on her cell phone, and apparently I was disturbing her call. I informed him that I was making a drink for another customer, and he came at me with that infamous line. I shot right back, "yeah, that's why I'm making a cappuccino for this OTHER customer." I never saw him again after that. His friend, however, has become a very nice regular.

  #9  
Old 07-11-2006, 02:38 AM
Imogene Imogene is offline
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It's the law to sell a movie before release date if you happen to find it out on the shelf (by accident, I assure you, as the AM who sorted clearly never pays attention to the release dates, and it just happened that whoever put out that section just missed it after finding thirty of his mistakes...)

It's the law that you have to buy back open packets of Magic the Gathering cards that turned out to be 'all land'.... an impossible occurence, or so I heard on a much earlier incarnation of our wonderful board.

It's the law that you have to take payment in pennies if that's all the customer has on them. Sure, for small purchases, but we can refuse that 'law' if the purchase runs into the tens or twenties, or, gods forbid, hundreds of dollars (for which I got a wad of singles once as payment...)

It's the law that you have to have this incredibly hot, Oh Em Gee greatest movie ever in stock on what was most likely the most anticipated release date EVAR! (Star Wars collection/Lord of the Rings...)

(slightly related to the topic) Putting up your hand to give you a moment to finish chewing the bite of cookie you just got in your mouth as the customer walked up is 'disgusdting'. "Don't you get breaks here?"
"Yup, thirty minutes, just got back from it, and it wasn't long enough to eat my cookie in, plus, it's not like we work with food here. We deal in shrink wrapped plastic discs. No, I'm not going to pass you my germs by spitting on your movie. And, if you'd prefer, I could be spitting little chunks of Snickerdoodle at you as I tell you your total, and your change, and to have a good day, and whatever. It's payday, lady, I haven't had any money to get a cookie in weeks now, I deserve a splurge.

Not selling those posters that have been up in the store forever is against the law. Even though they're store fixtures, they don't exactly come down easily, and they get recycled through the company.

Taking $5 to reserve a title for them is against the law. Yeah, a movie everyone and their mother loved in theaters, and more than likely will sell out the day we get them for sale... you want your copy held? Pony up the $5 out of the $21 it's going to be selling for, otherwise, I get to play Movie Nazi. "No DVD for you! Next!"
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Old 07-11-2006, 04:05 AM
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Quote:
Quoth HawaiianShirts
Does this mean I can call Publisher's Clearing House and demand my $1 Million because I misunderstood their "You May Have Already Won" mailer to mean that I actually did win?
Actually I'm pretty sure this particular lawsuit has been done with Publisher's Clearing House or maybe some similar company...figures, right?
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