Tweet
Me = Yours truly
SM = Shouty Man
Italics = My thoughts
Me: Welcome to <My company> your speaking with <Me>
SM: Yes, I've received my new phone and I've called THREE TIMES to register it and no one can tell me why its not working!
Me: Ok, I'll have a look (brings up SM's account) Right, I can see here that your bill for your existing number is two weeks overdue, we can't register a new number until you pay the outstanding bill for your existing...
SM: (Cuts me off to start yelling) NO WouldYouLikeToBuyAPhone, don't even go there with me! I've been a customer with <My company> for 20 years (Bullshit you have, we've only existed for 10 years) and I spend a lot of money with you and I want this phone registered now! Are you telling me that you won't register a phone because of a bill thats ONLY two weeks overdue?
Me: Yes, thats exactly what I'm telling you. I'm glad you've caught on. I'm very sorry Sir, but I simply cannot register a new phone until..
SM: (Cuts me off again) YES YOU CAN!
Me: No, Sir, I can't, the computer won't let me until you pay your bill. (Yes, it will, but I'm not about to admit that.)
SM: (Now yelling even louder) I DON'T WANT TO HEAR WHAT YOU CAN'T DO, I WANT TO HEAR WHAT YOU CAN DO!
Me: Lots of things. I can ride a bike, I can play chopsticks on the piano... As soon as you pay your bill I can activate this for you..
SM: I'M NOT PAYING MY BILL UNTIL YOU REGISTER THIS PHONE FOR ME!!
Me: Stalemate! I'm sorry Sir but there is no way I can do this until you pay your bill.
SM: GET ME SOMEONE IN CHARGE!!!
Me: (Puts SM on hold, turn around and smile at assembled managers) Its someone elses turn to get yelled at!
The supervisor who talked to him was AWESOME. Said something to the effect of: No. WouldYouLikeToBuyAPhone is right. We're not doing this til you pay your bill. Now bugger off you silly man.
SM = Shouty Man
Italics = My thoughts
Me: Welcome to <My company> your speaking with <Me>
SM: Yes, I've received my new phone and I've called THREE TIMES to register it and no one can tell me why its not working!
Me: Ok, I'll have a look (brings up SM's account) Right, I can see here that your bill for your existing number is two weeks overdue, we can't register a new number until you pay the outstanding bill for your existing...
SM: (Cuts me off to start yelling) NO WouldYouLikeToBuyAPhone, don't even go there with me! I've been a customer with <My company> for 20 years (Bullshit you have, we've only existed for 10 years) and I spend a lot of money with you and I want this phone registered now! Are you telling me that you won't register a phone because of a bill thats ONLY two weeks overdue?
Me: Yes, thats exactly what I'm telling you. I'm glad you've caught on. I'm very sorry Sir, but I simply cannot register a new phone until..
SM: (Cuts me off again) YES YOU CAN!
Me: No, Sir, I can't, the computer won't let me until you pay your bill. (Yes, it will, but I'm not about to admit that.)
SM: (Now yelling even louder) I DON'T WANT TO HEAR WHAT YOU CAN'T DO, I WANT TO HEAR WHAT YOU CAN DO!
Me: Lots of things. I can ride a bike, I can play chopsticks on the piano... As soon as you pay your bill I can activate this for you..
SM: I'M NOT PAYING MY BILL UNTIL YOU REGISTER THIS PHONE FOR ME!!
Me: Stalemate! I'm sorry Sir but there is no way I can do this until you pay your bill.
SM: GET ME SOMEONE IN CHARGE!!!
Me: (Puts SM on hold, turn around and smile at assembled managers) Its someone elses turn to get yelled at!
The supervisor who talked to him was AWESOME. Said something to the effect of: No. WouldYouLikeToBuyAPhone is right. We're not doing this til you pay your bill. Now bugger off you silly man.
I can picture this, down to John Cleese telling him, "Now bugger off you silly man!" Seriously, good for your manager for having a spine and telling the SC that yes, he does indeed have to pay for the services rendered him, just like it says in the contract.
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