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Not enough money=no coffee
First off, let me just say I haven't been treated so poorly since I was working as a bank teller--people would yell at me right and left there, b/c obviously, their financial difficulties were MY fault. It's quite rare for me to have a pissy customer at my coffee shop though, since most customers are quite happy to have caffeine in their system.
That said, here's what happened to me today!
This middle-aged guy comes through the drive thru and orders a drink. I give him his total and meet his at the window. He hands me a couple dollars and some change, but it's less than what he owes. He then proceeds to get out of his truck and root around on its floor for change. He finds some, but it's still not enough to cover his bill.
Before I continue, I should say that my company has a strict rule that employees cannot "cover" what a customer is short, especially through the tip jar. Doing so can result in termination. It prevents customers from taking advantage, etc.
That said, this guy was about 8 cents short. I stood at the window, looking at him politely, waiting.
SC: That's all I got.
Me: You're eight cents short.
SC: But that's all I got! Can I have my coffee? Or should I just drive away??
Me: I'm sorry sir, but I cannot do that.
SC: I can't have my coffee over eight lousy cents?? *looks over my shoulder to my coworker, who is making the drink* She won't give me my coffee!!!
Me: I'm very sorry sir, but I'm not allowed to do that.
SC: WHAT IS YOUR NAME??
Me: Emily.
SC: Right, Emily, well I've been coming here every day since you guys opened, and sometimes I'm short a penny or two, but they never give me a problem! And now you're saying you won't give me my drink over eight cents? That's not very neighborly!!!
Me: *I start apologizing, he cuts me off*
SC: What is your name??
(Wow, what a genius, I just told you my name.)
Me: Emily.
(He looks at my coworker again and demands his name)
SC: I'm calling your manager tomorrow and reporting you! This is ridiculous!
Me: I'm really very sorry sir.
(He starts pulling away from the window, still yelling)
SC: You know, you guys SUCK. YOU REALLY SUCK!!!
Wow. All that over a frakking cup of coffee. I'm sorry, I realize it's a lousy matter of cents, but I'm not about to lose my awesome job for some asshole EW. If you don't have enough damn money for coffee, then don't come through drive thru assuming the employees will help you out.
Needless to say, I marched right back to the office and called my boss and filled him in, more as a heads up than anything, should this asshole actually call. He said he'd back me up 100% if he does call to complain.
You may have noticed he told me that the employees always cover him a few cents here and there--this is exactly why those rules are in place. Unfortunately my boss is not rigid about this rule, so I wouldn't have lost my job. But, I sure as hell wasn't about to offer up my own money for this jackass.
That said, here's what happened to me today!
This middle-aged guy comes through the drive thru and orders a drink. I give him his total and meet his at the window. He hands me a couple dollars and some change, but it's less than what he owes. He then proceeds to get out of his truck and root around on its floor for change. He finds some, but it's still not enough to cover his bill.
Before I continue, I should say that my company has a strict rule that employees cannot "cover" what a customer is short, especially through the tip jar. Doing so can result in termination. It prevents customers from taking advantage, etc.
That said, this guy was about 8 cents short. I stood at the window, looking at him politely, waiting.
SC: That's all I got.
Me: You're eight cents short.
SC: But that's all I got! Can I have my coffee? Or should I just drive away??
Me: I'm sorry sir, but I cannot do that.
SC: I can't have my coffee over eight lousy cents?? *looks over my shoulder to my coworker, who is making the drink* She won't give me my coffee!!!
Me: I'm very sorry sir, but I'm not allowed to do that.
SC: WHAT IS YOUR NAME??
Me: Emily.
SC: Right, Emily, well I've been coming here every day since you guys opened, and sometimes I'm short a penny or two, but they never give me a problem! And now you're saying you won't give me my drink over eight cents? That's not very neighborly!!!
Me: *I start apologizing, he cuts me off*
SC: What is your name??
(Wow, what a genius, I just told you my name.)
Me: Emily.
(He looks at my coworker again and demands his name)
SC: I'm calling your manager tomorrow and reporting you! This is ridiculous!
Me: I'm really very sorry sir.
(He starts pulling away from the window, still yelling)
SC: You know, you guys SUCK. YOU REALLY SUCK!!!
Wow. All that over a frakking cup of coffee. I'm sorry, I realize it's a lousy matter of cents, but I'm not about to lose my awesome job for some asshole EW. If you don't have enough damn money for coffee, then don't come through drive thru assuming the employees will help you out.
Needless to say, I marched right back to the office and called my boss and filled him in, more as a heads up than anything, should this asshole actually call. He said he'd back me up 100% if he does call to complain.
You may have noticed he told me that the employees always cover him a few cents here and there--this is exactly why those rules are in place. Unfortunately my boss is not rigid about this rule, so I wouldn't have lost my job. But, I sure as hell wasn't about to offer up my own money for this jackass.
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