I'm not in tech support, but I still have to answer the odd tech question.
For example:
Someones Mom: So how do I get to your website?
Me: Open your browser and go to ourwebsite.com
Someones Mom: What's a browser?
Me (this is exactly what I said): That thing you look at the internet with.
Someones Mom: Ohhh!! Ok. Which one?
Me: Use the one that looks like an E.
Someones Mom: Oh got it! Where do I go again?
Me:: ourwebsite.com (I spell it out for her).
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Do people just not know about google? I mean, we're the first one's that show up when you google the company name and our city.
For example:
Someones Mom: So how do I get to your website?
Me: Open your browser and go to ourwebsite.com
Someones Mom: What's a browser?
Me (this is exactly what I said): That thing you look at the internet with.
Someones Mom: Ohhh!! Ok. Which one?
Me: Use the one that looks like an E.
Someones Mom: Oh got it! Where do I go again?
Me:: ourwebsite.com (I spell it out for her).
--------------
Do people just not know about google? I mean, we're the first one's that show up when you google the company name and our city.
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