BG: I work and live in a college town. Good ole Sam Walton has some rules in his store that we mere employees must follow. If you look to be under a certain age and you're buying alcohol or tobacco I have to card you. That includes everyone in your group too..if one person in your group doesn't have ID, then I cannot and will not sell to you. The college kids know this...and they're jerks about it! These stories have happened over the past two weeks..with the most recent being last night but at least it had a bit of manager awesomeness. FTR There are signs posted on ALL of the registers informing customers of our carding policy.
Sucky Customer1~ A guy came up to buy alcohol and I asked him for ID. He happily produced his ID and bought the alcohol. The suck comes in here.. There were a couple of young looking girls lurking about a few registers down. I had no reason to think they were with this guy...he walked out alone. HOWEVER when they finally came up to the register to purchase their stuff....he came waltzing back in and paid for their stuff -.- Yay...Thana might have just unknowingly made a 3rd party sale.
Sucky Customer 2~ Single guy comes up to my register with a bottle of wine, I card him, make the sale and everything is happy. Until a friend of mine who's hubby works at the store informs me that the dude I just sold alcohol to, the one I thought was alone..walked out of the store with his girlfriend..who had been in the game room and was underage -.- Something my friend wouldn't have known if the girlfriend hadn't been talking about how she only had to wait another year before she was legally able to buy alcohol.
Sucky Customer 3~ Last night I was the only cashier on register and my walkie-talkie wasn't working. This isn't uncommon for 3rd shift...so naturally I get a line which I take care of an then I get three guys who come into my line right ahead of a huge order: 1 with a case of beer, another with a bottle of whiskey and a third with a Pepsi. The guy with the Pepsi hands over money to the guys with the alcohol right in front of me. Oh and the one with the beer wanted tobacco which meant I had to go to another register. I let my customer with the huge order know I was changing register really fast to sell tobacco and thankfully they were cool with it.
So I run down to the tobacco register..and only the guy with the beer follows me. I ask him what he wants and proceed to tell him I need his buddies ID's too. He's asking why..I explain to him that it's to prevent alcohol and tobacco from being sold to minors and I need to make sure that they're all of age. He huffs and puffs but calls his friends over... The dude with the Pepsi is making cracks about my carding him for Pepsi and I told him what I told his friend. The one with the bottle of whiskey said "that's a stupid policy. We're all of age why can't you just take our word for it?"
At this point I was short on patience with them and I kind of snapped "It's not my personal policy it's the store's policy which complies with federal law in regards to not making underage sales. I don't feel like risking a 5k fine and jail time simply because people want to drink. I enjoy my life too much. Have a good night." After they left and I got back to my customer with the large order and apologized....one of my managers came up and I let her know what I said and why I said it just in case one of them decided to make a complaint. She looked at me and said "They have no reason to complain. Policy is posted at all registers if they don't like it tough. I'm surprised you didn't deny them. If they come through again and give you hassle, call me up here and I'll deal with them."
Wow that was kind of long...but it felt good to get out!
Sucky Customer1~ A guy came up to buy alcohol and I asked him for ID. He happily produced his ID and bought the alcohol. The suck comes in here.. There were a couple of young looking girls lurking about a few registers down. I had no reason to think they were with this guy...he walked out alone. HOWEVER when they finally came up to the register to purchase their stuff....he came waltzing back in and paid for their stuff -.- Yay...Thana might have just unknowingly made a 3rd party sale.
Sucky Customer 2~ Single guy comes up to my register with a bottle of wine, I card him, make the sale and everything is happy. Until a friend of mine who's hubby works at the store informs me that the dude I just sold alcohol to, the one I thought was alone..walked out of the store with his girlfriend..who had been in the game room and was underage -.- Something my friend wouldn't have known if the girlfriend hadn't been talking about how she only had to wait another year before she was legally able to buy alcohol.
Sucky Customer 3~ Last night I was the only cashier on register and my walkie-talkie wasn't working. This isn't uncommon for 3rd shift...so naturally I get a line which I take care of an then I get three guys who come into my line right ahead of a huge order: 1 with a case of beer, another with a bottle of whiskey and a third with a Pepsi. The guy with the Pepsi hands over money to the guys with the alcohol right in front of me. Oh and the one with the beer wanted tobacco which meant I had to go to another register. I let my customer with the huge order know I was changing register really fast to sell tobacco and thankfully they were cool with it.
So I run down to the tobacco register..and only the guy with the beer follows me. I ask him what he wants and proceed to tell him I need his buddies ID's too. He's asking why..I explain to him that it's to prevent alcohol and tobacco from being sold to minors and I need to make sure that they're all of age. He huffs and puffs but calls his friends over... The dude with the Pepsi is making cracks about my carding him for Pepsi and I told him what I told his friend. The one with the bottle of whiskey said "that's a stupid policy. We're all of age why can't you just take our word for it?"
At this point I was short on patience with them and I kind of snapped "It's not my personal policy it's the store's policy which complies with federal law in regards to not making underage sales. I don't feel like risking a 5k fine and jail time simply because people want to drink. I enjoy my life too much. Have a good night." After they left and I got back to my customer with the large order and apologized....one of my managers came up and I let her know what I said and why I said it just in case one of them decided to make a complaint. She looked at me and said "They have no reason to complain. Policy is posted at all registers if they don't like it tough. I'm surprised you didn't deny them. If they come through again and give you hassle, call me up here and I'll deal with them."
Wow that was kind of long...but it felt good to get out!
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