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I was on SCO yesterday.
A woman calls me over; her card isn't being recognized. Usually that particular audio prompt means that their S-it gun needs an audit...the only gun in the holder only has the 'please scan your card to finish' screen meaning everything's fine. No way to tell which gun belongs to which order once that is done.
SC: Oh my GOD I can't believe this! I used the gun but the guy in front of me messed everything up and now my card doesn't work!"
Me: "Which register were you at before?"
SC: "That doesn't matter! Fix this now!"
Usually scanning the assistant card will tell me what went wrong. This was a bizarre message along the lines of 'order is no longer suspended'. Not the audit message, I'd never seen it before. Unfortunately without the gun she was actually using I can't do much, the lane she says she was on before is in use and she's blocking me from actually checking the other guns in the lanes.
Once the 'end order' barcode is scanned and the order dumped to a register, that's it. You can't put the order back on a gun. From what I can see everything is fine, but her card won't work.
The only solution I can think of is for her to use the store card, then go over to the desk for the extra gas points coupon she had (which won't work if using a store card). The shift lead doesn't know what happened either. SC is getting worse, and it's all I can do to not start snapping at her like she's doing to me.
ASM gets involved. SC is continuing to scream about how she's been there for 20 minutes (that's your doing; you wouldn't tell me the problem so I could get help quickly), everything is stupid, I'm not helpful (I was trying until you got insulting), etc.
Right away he makes me look like an idiot (repeating "I got this" in a patronizing tone with a hand wave) so I find something that I actually can fix. I see him offer her a gift card
...all of a sudden, the same solution I offered her before is acceptable. ASM of course sucks up to the kid she has with her and trots out "Thank you for my paycheck". again; I wind up with a new bite mark on my nametag.
So what was the whole problem? I have to find this out from the shift lead later; it was an audit. SC didn't have the matching S-it gun (who knows where she left it, none of the other registers were calling for help and none of the other guns I collected wanted an audit). If an audit is needed, you'll get the message on the gun and the register will only call for help after you scan your card. I think she knew what she was doing (her reaction at being offered the gift card cemented that suspicion; the solution was exactly the same). Also the whole thing was just weird; her 'explanation' didn't sit right from the start and none of the system prompts made any sense--I know how the audit process works and this was NOT it.
Look lady, you could have TOLD me what happened or at least given me a straight answer when I asked where your S-it gun was (most customers, if an audit is needed, will hold onto the gun so I know which one it is/I can easily reach it).
Look ASM, you could have TOLD me what happened instead of being all "I'll handle this." and making me look like I fucked up. It's kinda nice to know why an obscure error happened so I know what to do if it comes up again, and nice to know at that time. It's not too smart to piss off your most competent SCO overseer.
A woman calls me over; her card isn't being recognized. Usually that particular audio prompt means that their S-it gun needs an audit...the only gun in the holder only has the 'please scan your card to finish' screen meaning everything's fine. No way to tell which gun belongs to which order once that is done.
SC: Oh my GOD I can't believe this! I used the gun but the guy in front of me messed everything up and now my card doesn't work!"
Me: "Which register were you at before?"
SC: "That doesn't matter! Fix this now!"
Usually scanning the assistant card will tell me what went wrong. This was a bizarre message along the lines of 'order is no longer suspended'. Not the audit message, I'd never seen it before. Unfortunately without the gun she was actually using I can't do much, the lane she says she was on before is in use and she's blocking me from actually checking the other guns in the lanes.
Once the 'end order' barcode is scanned and the order dumped to a register, that's it. You can't put the order back on a gun. From what I can see everything is fine, but her card won't work.
The only solution I can think of is for her to use the store card, then go over to the desk for the extra gas points coupon she had (which won't work if using a store card). The shift lead doesn't know what happened either. SC is getting worse, and it's all I can do to not start snapping at her like she's doing to me.
ASM gets involved. SC is continuing to scream about how she's been there for 20 minutes (that's your doing; you wouldn't tell me the problem so I could get help quickly), everything is stupid, I'm not helpful (I was trying until you got insulting), etc.
Right away he makes me look like an idiot (repeating "I got this" in a patronizing tone with a hand wave) so I find something that I actually can fix. I see him offer her a gift card
...all of a sudden, the same solution I offered her before is acceptable. ASM of course sucks up to the kid she has with her and trots out "Thank you for my paycheck". again; I wind up with a new bite mark on my nametag.So what was the whole problem? I have to find this out from the shift lead later; it was an audit. SC didn't have the matching S-it gun (who knows where she left it, none of the other registers were calling for help and none of the other guns I collected wanted an audit). If an audit is needed, you'll get the message on the gun and the register will only call for help after you scan your card. I think she knew what she was doing (her reaction at being offered the gift card cemented that suspicion; the solution was exactly the same). Also the whole thing was just weird; her 'explanation' didn't sit right from the start and none of the system prompts made any sense--I know how the audit process works and this was NOT it.
Look lady, you could have TOLD me what happened or at least given me a straight answer when I asked where your S-it gun was (most customers, if an audit is needed, will hold onto the gun so I know which one it is/I can easily reach it).
Look ASM, you could have TOLD me what happened instead of being all "I'll handle this." and making me look like I fucked up. It's kinda nice to know why an obscure error happened so I know what to do if it comes up again, and nice to know at that time. It's not too smart to piss off your most competent SCO overseer.
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