Had a lady come through my line today, thirty, maybe forty spools of ribbon. I start ringing them up. Third one I scan rings up for $.99.
L: "Wait, aren't these all four for a dollar?"
RJ: "Uh... FES S?"
S: "I'm pretty sure that's only the 'Spool O' Ribbon' ribbon, but call M to make sure."
RJ: "K. *calls M over to check the prices, he wanders off, and comes back*"
M: "It's only the one type of ribbon, 'Spool O' Ribbon'."
L: "But, all these were right under the sign!"
The sign that says, "Spool O' Ribbon, 4 for $1"?
M: "I'm sorry, but these other brands aren't on sale."
L: "I didn't read all that!"
I'm not surprised.
M: *shrugs*
L: "This is bad customer service!"
RJ: *ker-blink* Since when does pricing have to do with customer service? "I'm sorry, but these other brands aren't on sale."
blah blah blah.
Someone else later had me do a price check on some random item, and when I told her the price, she got angry. "But the Orange Apron craft store has them cheaper than you."
RJ: "I'm sorry. Did you still want to buy it here?"
"Yes, I need it."
Thus, why we can charge more
L: "Wait, aren't these all four for a dollar?"
RJ: "Uh... FES S?"
S: "I'm pretty sure that's only the 'Spool O' Ribbon' ribbon, but call M to make sure."
RJ: "K. *calls M over to check the prices, he wanders off, and comes back*"
M: "It's only the one type of ribbon, 'Spool O' Ribbon'."
L: "But, all these were right under the sign!"
The sign that says, "Spool O' Ribbon, 4 for $1"?
M: "I'm sorry, but these other brands aren't on sale."
L: "I didn't read all that!"
I'm not surprised.
M: *shrugs*
L: "This is bad customer service!"
RJ: *ker-blink* Since when does pricing have to do with customer service? "I'm sorry, but these other brands aren't on sale."
blah blah blah.
Someone else later had me do a price check on some random item, and when I told her the price, she got angry. "But the Orange Apron craft store has them cheaper than you."
RJ: "I'm sorry. Did you still want to buy it here?"
"Yes, I need it."
Thus, why we can charge more
Comment