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Note to self: check that prescription CAREFULLY
Old 05-29-2019, 07:27 PM
Pixelated Pixelated is offline
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Join Date: Oct 2016
Location: Bookholm
Posts: 1,720
Default Note to self: check that prescription CAREFULLY

I dropped in today to my usual pharmacy to get refills on my two prescriptions.

Turns out I have no refills left, on either one.

Pharmacy tells me I have to get a new 'scrip from my doctor.

I call my doctor's office and they tell me I can just have the pharmacy fax them a refill request. So ... I call the pharmacy and explain the situation.

Pharmacist assistant: "Yes, you must get us a new prescription ..."

Me: "The doctor says I can just ask you to fax them a refill permission form ..."

PA (sounding aggrieved): "Okay, what are they for again?"

Me: "Drug [A] and Drug [B]." (Turns out I am slightly mispronouncing Drug [B] but not seriously. I have transposed a vowel to a place where it doesn't belong.)

PA: "Drug [A] and Drug [Sounds vaguely like the actual name but rather alarmingly NOT IT]?"

Me: "No, no, Drug [B]." (Still mispronouncing it in the same way.)

PA: *sigh* "Okay, we will fax them the request."

This has been pretty much standard operating procedure since I started using this pharmacy. It's an independent little mom-and-pop-type place and I'd rather stay here than go to Big Chain Store.

Depending, of course, on how this works out ...
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
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Old 05-30-2019, 01:15 AM
Valentinian's Avatar
Valentinian Valentinian is offline
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Join Date: Sep 2014
Location: Canberra, Australia
Posts: 181

The thing that sticks out to me is that they didn't warn you you were out of refills when you picked up the last lot. The chemists I go to all put a sticker saying "LAST REFILL" on anything that's run out, and also tell you when you're at the counter.

(Of course, chemists/pharmacies work differently in Australia to the U.S. We don't leave our prescriptions there and they aren't refilled automatically...)
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Old 05-30-2019, 02:25 AM
Ironclad Alibi's Avatar
Ironclad Alibi Ironclad Alibi is offline
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Join Date: Dec 2007
Location: Inside The Beltway.
Posts: 4,690

When I talk to my pharmacy I always use the prescription number when requesting refills. That way there's no less chance of a mistake.
"I don't have to be petty. The Universe does that for me."
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