At least this is what's being whispered around the back halls. I came into work today to find the office door closed. Never a good sign since it was our store's upper management having a pow wow.
Yesterday my store manager said that they switched a bunch of managers around but so far she seems to be staying at our store.
There's now a HUGE shift about improving customer service. If we aren't heard greeting customers they're taking names. Literally. There is going to be a list started.
The assistant came around to everyone today with a survey about how to improve our engagement especially between the front and pharmacy staff.
"Fill it out honestly because you're not putting your name on it." Slightly paraphrased quote.
Well, it's not really anonymous. We all know each others writing. And the managers will pretty much know who said what by the tone of what is written.
I ended up bringing mine home I'll give it some thought and turn it in. I doubt anything will come of it. Morale is really low and we're going to be down three people by the start of August and it seems as if only one of them will be replaced. The store hours keep getting cut and we have to do a lot more with a lot less.
So on one hand they want to know what they can do to improve engagement but they're going to keep a list of people who don't greet customers. Yeah, this is going to be a great few months.
Yesterday my store manager said that they switched a bunch of managers around but so far she seems to be staying at our store.
There's now a HUGE shift about improving customer service. If we aren't heard greeting customers they're taking names. Literally. There is going to be a list started.
The assistant came around to everyone today with a survey about how to improve our engagement especially between the front and pharmacy staff.
"Fill it out honestly because you're not putting your name on it." Slightly paraphrased quote.
Well, it's not really anonymous. We all know each others writing. And the managers will pretty much know who said what by the tone of what is written.
I ended up bringing mine home I'll give it some thought and turn it in. I doubt anything will come of it. Morale is really low and we're going to be down three people by the start of August and it seems as if only one of them will be replaced. The store hours keep getting cut and we have to do a lot more with a lot less.
So on one hand they want to know what they can do to improve engagement but they're going to keep a list of people who don't greet customers. Yeah, this is going to be a great few months.
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