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Got several stories here.
First one happened Friday morning right after I got into work. Received a phone from a guy who had two dogs scheduled for an appointment that day and wanted to bring a third in.
Me: <vet office name>, this is Melissa. How can I help you?
SC: Yea, I have an appointment to bring in two of my dogs today. I was wondering if I can bring a third in.
Me: What time was your appointment for?
SC: 9:30
Me: Hold on a moment, let me take a look at the schedule.
So I put him on hold and take a look at our schedule. We're completely booked up and we have no room at that time for a third pet to be brought in.
Me: We're actually booked up completely and have no room for an extra pet. Was this for shots or...
SC: No, She has a cut on her foot and I'm worried about her.
Me: How long has she had the cut on her foot for?
SC: Two or three days.
Me: ..........just a moment.....let me see what we can do.
So I turn to my manager and tell her the situation. She points out that we had a cancellation with another doctor at 8:00. I pick the phone back up and give him two options.
Me: Well...as I said, we are completely booked up and can't fit a third pet into that particular time frame. But there are two things we can do.
SC: Okay...
Me: You can bring the dog with the cut foot in at 8:00 where I just had a cancellation. And bring your other two dogs for their regular appointment later.
SC: Won't work.
Me: Alright, if you want to substitute one of your dogs with the one with the cut foot, then we can do that.
SC: So you're saying that the doctor can't take two minutes to look at her?
Me: If the cut is bad enough, we may have to bandage up the foot and that can take a while to do. We have no room for three pets.
SC: I'll call you back.
He calls back a few minutes later and this time our other receptionist S answers. By the end of the conversation I can tell she is agitated and SC ends up hanging up on her. Conversation between the two follows as such:
S: *gives the customer the same option as I gave*
SC: And I can't do either of those. My dogs have to have their vaccinations they are boarding in two weeks! And I want the cut foot looked at.
S: As the other girl told you, we have no room for a third pet. And we can get the cut foot in at 8:00.
SC: You people are always so inflexible and I'm getting tired of it.
S: If you want to get all three in, perhaps our sister clinic has some room for all three pets.
SC: *click*
Not long afterwards, our sister clinic calls and says dipshit is on the phone with them bitching. Saying that we refuse to be accomadating and helpful. The receptionists over there talk to their doctors and their doctors tell us to just take the extra dog at 9:30.
Manager: FINE. Tell him to bring the extra dog him.
So the sister clinic tells him to bring the extra dog in and we'll just reschedule some things that were planned (like SURGERIES).
Well, I get a phone call not long afterwards.
SC: I want to cancell an appointment I have today.
Me: Alright.
SC: It's at 9:30. I'm tired of calling you people and you are always so inflexible and rude. And I'm never bringing in my pets again! *clicK*
Good fucking riddance. Another vet clinic called us not long after this phone call asking for us to fax his records which we do. And not long after THAT we receive a phone call from them again, I believe it was the kennel attached to this particular vet.
Kennel: Hi, we just had some information faxed over to us regarding SC.
Me: Mhm.
Kennel: Well, it says here that <one of 6 pets> didn't have the canine distemper.
Me: *pulls up the account* Nope.
Kennel: He's insisting that they had it done.
Me: Let me pull the hard file.
So I pull the hard file and sure enough...NO DISTEMPER. Which is one of the shots required to board your dog. So I dance my way over to the phone.
Me: Nope. Never had it.
Kennel: Hrm...he was insisting that he did.
Me: Nope. It was just the rabies he's received. No distemper.
Kennel: Thank you
The funny part to all this was...that both those dogs that needed the vaccinations he was going to bring in...weren't due until October and he knew it.
************************************************** *************
Soon after SC1, SC2 comes in. Infact, I posted a story about her a good while back. She was the phone who made me "cough" loudly because I suck at hiding laughter. She wants some powder to put in her dogs food. I can't remember what this powder was. But everytime she comes in, she's a nasty bitch and will ask for one of our receptionists who is the only one who tolerates her.
Me: *looking through the account* I don't see this medicine in the account.
SC: It's NOT medicine. And are you sure?
Me: Yes.
SC: Look under <another account>
Me: *Looks* Medicine isn't under here either.
SC: I said it's NOT MEDICINE. And does it come in pill form.
It's medicine dipshit. We eventually find out what it is and she asks how it comes. Manager (P) tells her it comes in a pack
SC: I got a box of it last time.
P: It comes in a pack. Let me go grab some. *hustles off*
SC: How much would 42 packs be?
Me: $xxx.x
SC: .....what about 21? Would be fifty something right.
Me: $xx.xx
SC: I'll take 21 then.
Me: *goes off to grab her the packs*
SC: Do they come in pills?
Me: *goes back to ask P*
P: Tell her we don't sell pill version here. They sell them at petsmart and petco. Maybe she can start buying them there and we won't have to put up with her.
I inform the client of this. And after debating with herself for a century and a half, she just buys the packs and leaves. This woman is a witch. She is always quite nasty with she comes in. I despise her, I really do.
************************************************** *********
This happened yesterday. Was a rather calm Saturday and the phone rings. It's a girl who is calling.
Me: <vet clinic> This is Melissa, Can I help you?
SC: Hold on a minute. *to someone else* Which doctor is it? Oh okay. *back to me* I need to speak to my dog's doctor.
Me: Which doctor is it?
SC: Um...
Me: *looks up the doctor* Looks like it's Dr. F. Let me go see if he's available.
I go back and check but he's in a room with a client with four pets who were 20 minutes late (but were forgiven because they are very nice people who are never late). I come back and inform her.
SC: Alright, my dog is on medication and he has a nosebleed right now.
Me: Do you just need a refill of the medication.
SC: *snappy back but whinning* NO! He's on FOUR different medications and NONE OF THEM are working.
Me: Alright. I'll leave the note for the doctor to call you back.
SC: And there's blood all over the floor and I need to talk to him.
Me: Alright, as I said. He is unavailable but will call you back as soon as possible.
She leaves me a note and number and I put it on his clipboard. About...20 minutes later. I get another phone call. This time, it's the girl's father and he isn't very nice. Infact, by the end of all this, I was angry to the poing where I was shaking and wishing him the most horrible and painful death.
SC: Yea, my daughter just called about her dog having a nosebleed. And I need to talk to the doctor NOW.
Me: The doctor is still in the room with the client. I had left a note for him to call you back when he was done with this client.
Usually one pet = 20 minutes. And there were four pets. You all do the math. Although he was trying to get this done in half an hour due to other appointments.
SC: You will walk back there and grab him.
Me: He is with a client and can't speak.
SC: Go and get him.
I go back and inform the doctor. Doctor tells him fuckhead will have to wait until he is done.
Me: He says he is going to have to call you back after he is done.
SC: Let me tell you something, there is puddles of blood all over the kitchen floor.
Me: *thinking* And how is the doctor going to magically take care of all this over the phone.
SC: He has been treating this for six months and I'm getting tired of it. Tell him he has SIXTY seconds to call me back.
Me: I cannot guarantee he will call back in 60 seconds, he's with ANOTHER CLIENT.
SC: You walk over there and tell him he has 60 seconds to call back or there will be problems.
I think I have the right to take that as a threat. And I did. Anyways, there was about five seconds of silence and I assumed he was done and gone. So I hung up.
Whoops, he was still on the line and I had hung up on him apparently. He calls back 60 seconds later and C answers the phone. He asks for me.
C: She is currently busy right now and can't make it to the phone.
SC: She hung up on me and I don't appreciate that.
C: No she didnt' sir.
SC: ...
C: What can I help you with?
SC: *Gives her the same shit he gave me*
C: Dr F is an excellent doctor so he's usually very busy.
SC: I am beginning to doubt that since he's been doing this case for six months (Yea because we all know medications help ALLLL the time)
C: *irritated* I rest assure you he will call you back. He is with other emergencies right.
SC: I TAKE PRIORITY OVER THESE EMERGENCIES. I AM MORE IMPORTANT TH EN THEM.
C: ...He will call you back before 1:00. (It was 12:15).
They hangup. We tell the doctor what happened. Doctor is pissed and calls the guy to demand why he was treating his reception staff this way. Guy doesn't pick up phone. Doctor calls again later and leaves a message saying that if he doesn't hear back from the guy in half an hour then he is going to have to call back on Monday. He wa also going to inform the guy that he can take his pets elsewhere from now one. Guy never calls. And for a while I was afraid he was actually on his way down to the office. Never came. And I hope to never hear from him again.
First one happened Friday morning right after I got into work. Received a phone from a guy who had two dogs scheduled for an appointment that day and wanted to bring a third in.
Me: <vet office name>, this is Melissa. How can I help you?
SC: Yea, I have an appointment to bring in two of my dogs today. I was wondering if I can bring a third in.
Me: What time was your appointment for?
SC: 9:30
Me: Hold on a moment, let me take a look at the schedule.
So I put him on hold and take a look at our schedule. We're completely booked up and we have no room at that time for a third pet to be brought in.
Me: We're actually booked up completely and have no room for an extra pet. Was this for shots or...
SC: No, She has a cut on her foot and I'm worried about her.
Me: How long has she had the cut on her foot for?
SC: Two or three days.
Me: ..........just a moment.....let me see what we can do.
So I turn to my manager and tell her the situation. She points out that we had a cancellation with another doctor at 8:00. I pick the phone back up and give him two options.
Me: Well...as I said, we are completely booked up and can't fit a third pet into that particular time frame. But there are two things we can do.
SC: Okay...
Me: You can bring the dog with the cut foot in at 8:00 where I just had a cancellation. And bring your other two dogs for their regular appointment later.
SC: Won't work.
Me: Alright, if you want to substitute one of your dogs with the one with the cut foot, then we can do that.
SC: So you're saying that the doctor can't take two minutes to look at her?
Me: If the cut is bad enough, we may have to bandage up the foot and that can take a while to do. We have no room for three pets.
SC: I'll call you back.
He calls back a few minutes later and this time our other receptionist S answers. By the end of the conversation I can tell she is agitated and SC ends up hanging up on her. Conversation between the two follows as such:
S: *gives the customer the same option as I gave*
SC: And I can't do either of those. My dogs have to have their vaccinations they are boarding in two weeks! And I want the cut foot looked at.
S: As the other girl told you, we have no room for a third pet. And we can get the cut foot in at 8:00.
SC: You people are always so inflexible and I'm getting tired of it.
S: If you want to get all three in, perhaps our sister clinic has some room for all three pets.
SC: *click*
Not long afterwards, our sister clinic calls and says dipshit is on the phone with them bitching. Saying that we refuse to be accomadating and helpful. The receptionists over there talk to their doctors and their doctors tell us to just take the extra dog at 9:30.
Manager: FINE. Tell him to bring the extra dog him.
So the sister clinic tells him to bring the extra dog in and we'll just reschedule some things that were planned (like SURGERIES).
Well, I get a phone call not long afterwards.
SC: I want to cancell an appointment I have today.
Me: Alright.
SC: It's at 9:30. I'm tired of calling you people and you are always so inflexible and rude. And I'm never bringing in my pets again! *clicK*
Good fucking riddance. Another vet clinic called us not long after this phone call asking for us to fax his records which we do. And not long after THAT we receive a phone call from them again, I believe it was the kennel attached to this particular vet.
Kennel: Hi, we just had some information faxed over to us regarding SC.
Me: Mhm.
Kennel: Well, it says here that <one of 6 pets> didn't have the canine distemper.
Me: *pulls up the account* Nope.
Kennel: He's insisting that they had it done.
Me: Let me pull the hard file.
So I pull the hard file and sure enough...NO DISTEMPER. Which is one of the shots required to board your dog. So I dance my way over to the phone.
Me: Nope. Never had it.
Kennel: Hrm...he was insisting that he did.
Me: Nope. It was just the rabies he's received. No distemper.
Kennel: Thank you
The funny part to all this was...that both those dogs that needed the vaccinations he was going to bring in...weren't due until October and he knew it.
************************************************** *************
Soon after SC1, SC2 comes in. Infact, I posted a story about her a good while back. She was the phone who made me "cough" loudly because I suck at hiding laughter. She wants some powder to put in her dogs food. I can't remember what this powder was. But everytime she comes in, she's a nasty bitch and will ask for one of our receptionists who is the only one who tolerates her.
Me: *looking through the account* I don't see this medicine in the account.
SC: It's NOT medicine. And are you sure?
Me: Yes.
SC: Look under <another account>
Me: *Looks* Medicine isn't under here either.
SC: I said it's NOT MEDICINE. And does it come in pill form.
It's medicine dipshit. We eventually find out what it is and she asks how it comes. Manager (P) tells her it comes in a pack
SC: I got a box of it last time.
P: It comes in a pack. Let me go grab some. *hustles off*
SC: How much would 42 packs be?
Me: $xxx.x
SC: .....what about 21? Would be fifty something right.
Me: $xx.xx
SC: I'll take 21 then.
Me: *goes off to grab her the packs*
SC: Do they come in pills?
Me: *goes back to ask P*
P: Tell her we don't sell pill version here. They sell them at petsmart and petco. Maybe she can start buying them there and we won't have to put up with her.
I inform the client of this. And after debating with herself for a century and a half, she just buys the packs and leaves. This woman is a witch. She is always quite nasty with she comes in. I despise her, I really do.
************************************************** *********
This happened yesterday. Was a rather calm Saturday and the phone rings. It's a girl who is calling.
Me: <vet clinic> This is Melissa, Can I help you?
SC: Hold on a minute. *to someone else* Which doctor is it? Oh okay. *back to me* I need to speak to my dog's doctor.
Me: Which doctor is it?
SC: Um...
Me: *looks up the doctor* Looks like it's Dr. F. Let me go see if he's available.
I go back and check but he's in a room with a client with four pets who were 20 minutes late (but were forgiven because they are very nice people who are never late). I come back and inform her.
SC: Alright, my dog is on medication and he has a nosebleed right now.
Me: Do you just need a refill of the medication.
SC: *snappy back but whinning* NO! He's on FOUR different medications and NONE OF THEM are working.
Me: Alright. I'll leave the note for the doctor to call you back.
SC: And there's blood all over the floor and I need to talk to him.
Me: Alright, as I said. He is unavailable but will call you back as soon as possible.
She leaves me a note and number and I put it on his clipboard. About...20 minutes later. I get another phone call. This time, it's the girl's father and he isn't very nice. Infact, by the end of all this, I was angry to the poing where I was shaking and wishing him the most horrible and painful death.
SC: Yea, my daughter just called about her dog having a nosebleed. And I need to talk to the doctor NOW.
Me: The doctor is still in the room with the client. I had left a note for him to call you back when he was done with this client.
Usually one pet = 20 minutes. And there were four pets. You all do the math. Although he was trying to get this done in half an hour due to other appointments.
SC: You will walk back there and grab him.
Me: He is with a client and can't speak.
SC: Go and get him.
I go back and inform the doctor. Doctor tells him fuckhead will have to wait until he is done.
Me: He says he is going to have to call you back after he is done.
SC: Let me tell you something, there is puddles of blood all over the kitchen floor.
Me: *thinking* And how is the doctor going to magically take care of all this over the phone.
SC: He has been treating this for six months and I'm getting tired of it. Tell him he has SIXTY seconds to call me back.
Me: I cannot guarantee he will call back in 60 seconds, he's with ANOTHER CLIENT.
SC: You walk over there and tell him he has 60 seconds to call back or there will be problems.
I think I have the right to take that as a threat. And I did. Anyways, there was about five seconds of silence and I assumed he was done and gone. So I hung up.
Whoops, he was still on the line and I had hung up on him apparently. He calls back 60 seconds later and C answers the phone. He asks for me.
C: She is currently busy right now and can't make it to the phone.
SC: She hung up on me and I don't appreciate that.
C: No she didnt' sir.
SC: ...
C: What can I help you with?
SC: *Gives her the same shit he gave me*
C: Dr F is an excellent doctor so he's usually very busy.
SC: I am beginning to doubt that since he's been doing this case for six months (Yea because we all know medications help ALLLL the time)
C: *irritated* I rest assure you he will call you back. He is with other emergencies right.
SC: I TAKE PRIORITY OVER THESE EMERGENCIES. I AM MORE IMPORTANT TH EN THEM.
C: ...He will call you back before 1:00. (It was 12:15).
They hangup. We tell the doctor what happened. Doctor is pissed and calls the guy to demand why he was treating his reception staff this way. Guy doesn't pick up phone. Doctor calls again later and leaves a message saying that if he doesn't hear back from the guy in half an hour then he is going to have to call back on Monday. He wa also going to inform the guy that he can take his pets elsewhere from now one. Guy never calls. And for a while I was afraid he was actually on his way down to the office. Never came. And I hope to never hear from him again.
. If it was your kid, would you wait?
My ten years old is all muscle and fluff!
I'm not sure what to think about this though:
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