Okay so this starts out as a normal it didn’t give me the right discount transaction at the CS desk. I get it you want your discount done properly and I’m totally with you there. So out comes the calculator and I do the basic math to figure out the discount.
Price X discount =amount to be discounted. Rounded up because it’s a percentage which means more then 2decimal places.
Ring item as a return. Then ring item through again and manually do the discount.
But *gasp* the math is wrong I’m out by two whole cents (in his favour I may add) and while I explain that I rounded it so that he could get the best possible deal. He cuts me off, declares that he has to call his accountant (at fucking 9pm). If I go to suspend the order he throws a temper tantrum like the adult child he is. Eventually I get fed up and tell him that I have other customers to process but as soon as he is done talking to his account I’ll serve him and he won’t need to stand in the growing line up.
He proceeds to call me a ‘son of a bitch’. Which I really wanted to reply with ‘sir, I’m a girl.’ In the most deadpan voice but I refrained because I like having money and this guy didn’t seem to be the kind who had a sense of anything beyond his own self-importance.
I don’t know what richy bitchy boy he is to have his account on call for the most trivial things at that hour but....
Oh but it gets better. He decides to take of his jacket to cover the pin machine so others can’t use it. So at this point I know that he’s the kind of prissy birches that will complain about everyone from the janitor to the store manager about what a shitty experience he had so I grab the other Supervisor as witness. It has the bonus of being able to open a second till since the idiot insists on making me take cash only.
But it gets better!
He then takes off his shirt to cover the other pin pad. Because NOBODY can go in front of His Majesty. He’s important don’t we know!
Whereby I point out the good old “no shoes, no shirt, no service” rule.
Which earns me more bullying tactics a temper tantrum and when I step out from behind the desk to do an override some poor person gets between me and grumpy bear. Picture a triangle shape with two humans and a sub-human as the points. Unfortunately I’m used to assholes and I can guess what they’ll do next. As soon as his hand twitches I know he’s either going to throw his coffee or a punch.
Luckily it’s the coffee. And people say my excessive amount of layers is unnecessary. I manage to step forward enough to shield the customer for the most part.
I’m ex-military. I don’t get pissed off often at least not enough to do more then rant in private. But when im pissed enough to act I can turn downright nasty.
I inform him that throwing something at a cashier is considered assault and as a business we have a ZERO tolerance for such at our establishment and he will vacate the premises willingly or we will call the cops. Oh and by the way, he has been under surveillance the entire time.
All said in my Sargent Voice. I was quite happy never getting above Sargent.
Apparently the accountant manages to explain basic business practices to him. But by that time it was too late and he was escorted off the premises by two cops stopping by for a snack who had overheard the entire thing.
Price X discount =amount to be discounted. Rounded up because it’s a percentage which means more then 2decimal places.
Ring item as a return. Then ring item through again and manually do the discount.
But *gasp* the math is wrong I’m out by two whole cents (in his favour I may add) and while I explain that I rounded it so that he could get the best possible deal. He cuts me off, declares that he has to call his accountant (at fucking 9pm). If I go to suspend the order he throws a temper tantrum like the adult child he is. Eventually I get fed up and tell him that I have other customers to process but as soon as he is done talking to his account I’ll serve him and he won’t need to stand in the growing line up.
He proceeds to call me a ‘son of a bitch’. Which I really wanted to reply with ‘sir, I’m a girl.’ In the most deadpan voice but I refrained because I like having money and this guy didn’t seem to be the kind who had a sense of anything beyond his own self-importance.
I don’t know what richy bitchy boy he is to have his account on call for the most trivial things at that hour but....
Oh but it gets better. He decides to take of his jacket to cover the pin machine so others can’t use it. So at this point I know that he’s the kind of prissy birches that will complain about everyone from the janitor to the store manager about what a shitty experience he had so I grab the other Supervisor as witness. It has the bonus of being able to open a second till since the idiot insists on making me take cash only.
But it gets better!
He then takes off his shirt to cover the other pin pad. Because NOBODY can go in front of His Majesty. He’s important don’t we know!
Whereby I point out the good old “no shoes, no shirt, no service” rule.
Which earns me more bullying tactics a temper tantrum and when I step out from behind the desk to do an override some poor person gets between me and grumpy bear. Picture a triangle shape with two humans and a sub-human as the points. Unfortunately I’m used to assholes and I can guess what they’ll do next. As soon as his hand twitches I know he’s either going to throw his coffee or a punch.
Luckily it’s the coffee. And people say my excessive amount of layers is unnecessary. I manage to step forward enough to shield the customer for the most part.
I’m ex-military. I don’t get pissed off often at least not enough to do more then rant in private. But when im pissed enough to act I can turn downright nasty.
I inform him that throwing something at a cashier is considered assault and as a business we have a ZERO tolerance for such at our establishment and he will vacate the premises willingly or we will call the cops. Oh and by the way, he has been under surveillance the entire time.
All said in my Sargent Voice. I was quite happy never getting above Sargent.
Apparently the accountant manages to explain basic business practices to him. But by that time it was too late and he was escorted off the premises by two cops stopping by for a snack who had overheard the entire thing.
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