Where I work, for both new and used games, we don't keep the physical games out on the sales floor, only the cases as obviously if the games were actually out there our losses due to theft would go through the roof.
With new games, we break the seal on the game, put the disc away in a drawer and place the case on the wall. The game is never played or otherwise touched.
A fair number of our customers take issue with the fact that we sell games labeled "New" when they have already been opened by us.
On top of that, since the cases and manuals are kept out on the floor, they disappear sometimes. Standard policy is that even if a manual or case from a "New" game goes missing, a replacement case is made and the game is still sold at the same full price you would pay for a sealed copy at Wal-mart.
Now you can get a 10% discount on an opened new item (especially where the manual and case is missing) if you ask about it, but it's not something proactively offered even when all we have for a "new" game is the disc (I personally do not agree with this).
So my question to you, the good people of CS, is: Is it fair to call something "new" and sell it for full price if the packaging has been opened?
With new games, we break the seal on the game, put the disc away in a drawer and place the case on the wall. The game is never played or otherwise touched.
A fair number of our customers take issue with the fact that we sell games labeled "New" when they have already been opened by us.
On top of that, since the cases and manuals are kept out on the floor, they disappear sometimes. Standard policy is that even if a manual or case from a "New" game goes missing, a replacement case is made and the game is still sold at the same full price you would pay for a sealed copy at Wal-mart.
Now you can get a 10% discount on an opened new item (especially where the manual and case is missing) if you ask about it, but it's not something proactively offered even when all we have for a "new" game is the disc (I personally do not agree with this).
So my question to you, the good people of CS, is: Is it fair to call something "new" and sell it for full price if the packaging has been opened?
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