after reading a few things you guys posted, I remember a call I put in to tech support once, and it was obviously to an overseas line. it was a few years ago, but it went something like this:
call in progress after I explain the problem
TS: Ok, close everything. Is everything closed?
Me: Yes.
TS: Ok, in the lower left hand corner of your screen there is a button that says Start on it, do you see it?
Me (slightly in disbelief that I'm being asked this): ...Yes.
TS: Ok, click on it.
Me: Ok.
TS: Now a menu should have opened, and there is something on it that says My Computer, do you see it?
Me (laughing a little): Yes.
TS: Ok, click on it.
Me: Ok.
TS: Now there should be something that says Control Panel, do you see it?
Me: Um. Yes.
YS: Click on it twice.
Me: Ok, really, I'm not that good with computers, but you could have told me five minutes ago to open the control panel, alright?
TS: Ok.
Me: Now, please, tell me the overall idea of what you want me to do.
TS: Ok, close everything, is everything closed?
ME: Yes.
TS: Ok, there should be a button on the lower left hand corner of your screen labeled Start, do you see it?
that went on for about ten more minutes, and every time I tried to interject, she'd tell me to start everything over again (hey, kind of like a really old computer needing to restart after things get too complicated), then I hung up, blew off some steam, and got back in the queue.
call in progress after I explain the problem
TS: Ok, close everything. Is everything closed?
Me: Yes.
TS: Ok, in the lower left hand corner of your screen there is a button that says Start on it, do you see it?
Me (slightly in disbelief that I'm being asked this): ...Yes.
TS: Ok, click on it.
Me: Ok.
TS: Now a menu should have opened, and there is something on it that says My Computer, do you see it?
Me (laughing a little): Yes.
TS: Ok, click on it.
Me: Ok.
TS: Now there should be something that says Control Panel, do you see it?
Me: Um. Yes.
YS: Click on it twice.
Me: Ok, really, I'm not that good with computers, but you could have told me five minutes ago to open the control panel, alright?
TS: Ok.
Me: Now, please, tell me the overall idea of what you want me to do.
TS: Ok, close everything, is everything closed?
ME: Yes.
TS: Ok, there should be a button on the lower left hand corner of your screen labeled Start, do you see it?
that went on for about ten more minutes, and every time I tried to interject, she'd tell me to start everything over again (hey, kind of like a really old computer needing to restart after things get too complicated), then I hung up, blew off some steam, and got back in the queue.
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