The first SCO in the row has been acting up since Hell Night and the second router failure on Friday. Saturday, it wasn't printing at all. Yesterday it was printing, but black lines. A few days prior it had been spitting out gibberish whenever the roll was changed...I reported a pending problem, nothing was done (unsurprisingly). I'd been saying for months that the receipt printers needed to be replaced when the rest of the SCOs were...one of the printers needs to be held together when the roll is changed.
Shithead wouldn't let me close the lane down; all I was allowed to do was post "NO RECEIPT" signs everywhere and warn people coming to that lane that they wouldn't get a receipt and I could not provide them with one (this sucked my attention away from the other 3). Technically, there is a way to reprint SCO receipts but it's complicated and requires the transaction number that's on the receipt. To be honest most people didn't care; if they did they read the sign and went to another lane.
I'm about to go on break when a woman comes up with two carts and what looks like at least 2 separate transactions. I dutifully warn her that this register is not giving receipts and even point out the signs, but am ignored (I think she was on her phone; when she flapped her hand at me I figured 'screw it' and go off to deal with real problems I could solve). Two minutes later I'm gatheringsonic grenadesS-it guns and she lays into me.
SC: "I need a receipt! It's not giving me a receipt!"
Me: "I told you it's not printing receipts. There is nothing I can do about that." *points to signs*
SC: "But I neeeeed them!"
Me: "Sorry, I told you it's not giving receipts. You chose to ignore and dismiss me."
SC: "But you HAVE to! I didn't know!"
P is at the next register helping a cashier and chimes in. "Ma'am, she did tell you you wouldn't get a receipt and indicated all the signs on the register. You were on your phone. Did you wonder why that lane was empty when the store is so busy?"
SC: "But I neeed it! You are going to give me a receipt!"
Me and P: "We can't. This is an equipment problem which will be fixed later."
SC flounces to the service desk. "They'll get me a receipt!" with a smug grin.
The kid at the desk is tied up with lottery, someone wanting to wire money but doesn't have recipient info, etc. So there's a line. SC flies back over to me. "You need to get someone else on the service desk! That idiot doesn't know what he's doing and there's a line and I need to leave!"
("that idiot" probably has more verifiable education than you)
Me: "I only deal with these registers. See that red line? I can't leave this area and I am not after you ordered me around and insulted my coworker." I spy E at the podium...
SC: "Go get her to get me a receipt!"
I do go over, but to ask for my break. And..."E, there's a very angry woman who went through register 8 and didn't get a receipt. I warned her before she started that there was no receipt, now she thinks I can print one."
E: "We can't."
Me: "That's what I told her. She has been harassing me and insulted J behind the desk, she thinks he can get her a receipt."
E: "Nobody can. She's not getting one. Take your break, I'll deal with her."
As I make my escape, I see them lock horns. SC was gone by the time I got back and I didn't get a chance to ask E what happened, but I can bet it involved a threat to complain to corp and/or never shop there again.
Shithead wouldn't let me close the lane down; all I was allowed to do was post "NO RECEIPT" signs everywhere and warn people coming to that lane that they wouldn't get a receipt and I could not provide them with one (this sucked my attention away from the other 3). Technically, there is a way to reprint SCO receipts but it's complicated and requires the transaction number that's on the receipt. To be honest most people didn't care; if they did they read the sign and went to another lane.
I'm about to go on break when a woman comes up with two carts and what looks like at least 2 separate transactions. I dutifully warn her that this register is not giving receipts and even point out the signs, but am ignored (I think she was on her phone; when she flapped her hand at me I figured 'screw it' and go off to deal with real problems I could solve). Two minutes later I'm gathering
SC: "I need a receipt! It's not giving me a receipt!"
Me: "I told you it's not printing receipts. There is nothing I can do about that." *points to signs*
SC: "But I neeeeed them!"
Me: "Sorry, I told you it's not giving receipts. You chose to ignore and dismiss me."
SC: "But you HAVE to! I didn't know!"
P is at the next register helping a cashier and chimes in. "Ma'am, she did tell you you wouldn't get a receipt and indicated all the signs on the register. You were on your phone. Did you wonder why that lane was empty when the store is so busy?"
SC: "But I neeed it! You are going to give me a receipt!"
Me and P: "We can't. This is an equipment problem which will be fixed later."
SC flounces to the service desk. "They'll get me a receipt!" with a smug grin.
The kid at the desk is tied up with lottery, someone wanting to wire money but doesn't have recipient info, etc. So there's a line. SC flies back over to me. "You need to get someone else on the service desk! That idiot doesn't know what he's doing and there's a line and I need to leave!"
("that idiot" probably has more verifiable education than you)
Me: "I only deal with these registers. See that red line? I can't leave this area and I am not after you ordered me around and insulted my coworker." I spy E at the podium...
SC: "Go get her to get me a receipt!"
I do go over, but to ask for my break. And..."E, there's a very angry woman who went through register 8 and didn't get a receipt. I warned her before she started that there was no receipt, now she thinks I can print one."
E: "We can't."
Me: "That's what I told her. She has been harassing me and insulted J behind the desk, she thinks he can get her a receipt."
E: "Nobody can. She's not getting one. Take your break, I'll deal with her."
As I make my escape, I see them lock horns. SC was gone by the time I got back and I didn't get a chance to ask E what happened, but I can bet it involved a threat to complain to corp and/or never shop there again.
Comment