The past few days have been fairly frustrating, and I really have to wonder how so many people can mistake the Golden Arches for Tim Horton's. Today alone I was chewed out because...1) we don't have our donuts on display, despite the fact that we don't even SELL/STOCK donuts, 2) don't have hazelnut shots for our coffee, and 3) don't have four cheese bagels.
Oh, and in the past few days I've had sucktomers give me shit for not having a pot of tea on because we should be selling steeped tea. I told one missus that she really needs to figure out where she is because she's not in a Tim Horton's.
Thursday afternoon we had some guy try to scam us out of about $60 in food, but what he didn't realize is that the manager he ended up dealing with had already refunded him the previous night at a different store in the chain. For the same food he was trying to claim there was hair all through. Same complaint as the night before. He got his refund the night before, but the manager stood her ground because she clearly remembered this guy, and she also knew that none of us had served him Thursday so she knew there was something up. She told him point blank that if he could provide a receipt for that day showing the food that he was claiming was screwed up that she would happily refund him, but until then she wasn't budging. I have to admit that I was impressed at her display of backbone!
CoC moment: I started at 6:30 this morning but got to work at about 6:05 so that I could eat something before I started my shift. There was a person who started at 6:00 so I figured that there'd be coffee started and stuff on the way to being stocked...but I should have known better. I had to tell the 6am starter that she had to get coffee on the go and get stocking instead of standing behind her register doing nothing, that coffee didn't just suddenly appear and neither did the cups and lids that she was going to need. The opening manager nodded and thanked me for lighting the fire under the girl because when the manager tried to get the girl to do something all she got was a stunned look. Like, it's seriously not that difficult to understand that you need to make coffee so that you can serve it to the customers...right? Right? You can't wait until the next person starts for them to make coffee, especially when we open the lobby to the public at 6am and the next person in starts at 6:30.
Oh, and in the past few days I've had sucktomers give me shit for not having a pot of tea on because we should be selling steeped tea. I told one missus that she really needs to figure out where she is because she's not in a Tim Horton's.
Thursday afternoon we had some guy try to scam us out of about $60 in food, but what he didn't realize is that the manager he ended up dealing with had already refunded him the previous night at a different store in the chain. For the same food he was trying to claim there was hair all through. Same complaint as the night before. He got his refund the night before, but the manager stood her ground because she clearly remembered this guy, and she also knew that none of us had served him Thursday so she knew there was something up. She told him point blank that if he could provide a receipt for that day showing the food that he was claiming was screwed up that she would happily refund him, but until then she wasn't budging. I have to admit that I was impressed at her display of backbone!
CoC moment: I started at 6:30 this morning but got to work at about 6:05 so that I could eat something before I started my shift. There was a person who started at 6:00 so I figured that there'd be coffee started and stuff on the way to being stocked...but I should have known better. I had to tell the 6am starter that she had to get coffee on the go and get stocking instead of standing behind her register doing nothing, that coffee didn't just suddenly appear and neither did the cups and lids that she was going to need. The opening manager nodded and thanked me for lighting the fire under the girl because when the manager tried to get the girl to do something all she got was a stunned look. Like, it's seriously not that difficult to understand that you need to make coffee so that you can serve it to the customers...right? Right? You can't wait until the next person starts for them to make coffee, especially when we open the lobby to the public at 6am and the next person in starts at 6:30.
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