Had a lady come through my line tonight with a whole damn basketful of manager markdown products, and whoever keeps putting those labels on things needs to clean their label printer, as there is a huge vertical area of the barcode that never prints! So, the thing doesn't scan, and I can't type the barcode in, because I'm missing a whole digit...
That's beside the point, though.
The customer came to me in the self check, and showed me how her items weren't ringing up, so I started to manually ring them for her, about halfway through the cart she finally stops handing me things, and starts scanning on her own, and that's when everything goes to hell... suddenly, every time she puts something in a bag, the scale's wrong, she needs an override for every single item she put in... she keeps getting pissy because I'm not standing there immediately overriding her errors, and am, instead, helping the other three customers who suddenly showed up and need help/want beer... things she puts in the bags don't trip the scale, so the register won't move on to the next step, and Yearg! Kill!
To top it all off, she gets pissy and says, "This is why I don't like self check outs!" Well, why the hell did you come over here, then?
That's beside the point, though.
The customer came to me in the self check, and showed me how her items weren't ringing up, so I started to manually ring them for her, about halfway through the cart she finally stops handing me things, and starts scanning on her own, and that's when everything goes to hell... suddenly, every time she puts something in a bag, the scale's wrong, she needs an override for every single item she put in... she keeps getting pissy because I'm not standing there immediately overriding her errors, and am, instead, helping the other three customers who suddenly showed up and need help/want beer... things she puts in the bags don't trip the scale, so the register won't move on to the next step, and Yearg! Kill!
To top it all off, she gets pissy and says, "This is why I don't like self check outs!" Well, why the hell did you come over here, then?
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