(this isn't verbatim from a previous post, this is a re-write)
Back at the 'max, in mid-august, we had a "bag sale" where the customers would get a brown paper bag in their sunday paper with "OfficeMax" printed on it and you were able to get 20% off whatever you could fill the bag with.
Of course, there were certain exceptions, such as ink carts, electronics, software, etc which were printed on the bag. You were allowed to use the bag for a piece of furniture and get 20% off. Then upon using the bag, the cashier was to rip it up and throw it away so it couldn't be re-used. That way, we weren't giving bags away and such.
Of course, there were people who thought they were above the rules. Many astonished folks wondering why they couldn't be allowed to use the bag for their cordless phone, or why we didn't give them a bag upon entry (although the one cashier saved the bags and turns out he was handing them out - he got written up for it)
Now, when the sale ended, head office sent down a memo saying basically under no circumstances should we take those bags. Our DM called us and threatened us with disciplinary action if a bag were taken.
So on a slow sunday, after the morning rush (to get those flyer deals ) I watched a guy walk in, 4 kids in tow, carrying the brown bag. I decided to inform him then and there rather than have him spend time shopping only to find out he couldn't use the bag. Our convo went:
Me: "Sir, i'm sorry but the bag sale ended yesterday. I'm afraid you can't use that bag today."
SC: "Well, that's great! (Sarcastically) I just haven't had the time to come in last week since I had no car! Are you sure?"
Me: "Yes, i'm sure. Corporate sent down the letter saying that we're not able to take the bags."
SC: "Well, okay. Just so you know, you're about to lose $275 (yes i remember that amt dont ask why lol) worth of business to Office Depot
Me: "Sir, that is your decision, and i'm sorry we aren't able to honor your bag. Is there anything I can help you with today?"
SC: "No, we're gonna go to office depot now"
Me: "Have a nice day"
Anyways, the guy and his 4 kids continue to browse the store, and the guy starts to fill the bag. I watch him approach 3 other associates and finally the manager-on-duty (coolest guy i ever worked for at the 'max) basically told him to go pound salt. He left and went to office depot, probably.
Back at the 'max, in mid-august, we had a "bag sale" where the customers would get a brown paper bag in their sunday paper with "OfficeMax" printed on it and you were able to get 20% off whatever you could fill the bag with.
Of course, there were certain exceptions, such as ink carts, electronics, software, etc which were printed on the bag. You were allowed to use the bag for a piece of furniture and get 20% off. Then upon using the bag, the cashier was to rip it up and throw it away so it couldn't be re-used. That way, we weren't giving bags away and such.
Of course, there were people who thought they were above the rules. Many astonished folks wondering why they couldn't be allowed to use the bag for their cordless phone, or why we didn't give them a bag upon entry (although the one cashier saved the bags and turns out he was handing them out - he got written up for it)
Now, when the sale ended, head office sent down a memo saying basically under no circumstances should we take those bags. Our DM called us and threatened us with disciplinary action if a bag were taken.
So on a slow sunday, after the morning rush (to get those flyer deals ) I watched a guy walk in, 4 kids in tow, carrying the brown bag. I decided to inform him then and there rather than have him spend time shopping only to find out he couldn't use the bag. Our convo went:
Me: "Sir, i'm sorry but the bag sale ended yesterday. I'm afraid you can't use that bag today."
SC: "Well, that's great! (Sarcastically) I just haven't had the time to come in last week since I had no car! Are you sure?"
Me: "Yes, i'm sure. Corporate sent down the letter saying that we're not able to take the bags."
SC: "Well, okay. Just so you know, you're about to lose $275 (yes i remember that amt dont ask why lol) worth of business to Office Depot
Me: "Sir, that is your decision, and i'm sorry we aren't able to honor your bag. Is there anything I can help you with today?"
SC: "No, we're gonna go to office depot now"
Me: "Have a nice day"
Anyways, the guy and his 4 kids continue to browse the store, and the guy starts to fill the bag. I watch him approach 3 other associates and finally the manager-on-duty (coolest guy i ever worked for at the 'max) basically told him to go pound salt. He left and went to office depot, probably.
Comment