The company that I work for offers a "senior discount" to patrons over age 55 every Tuesday. Rather than offend some one (usually a vain woman) by asking "are you over 55?" The cashiers ask, "are you shopping for some one over 55?"
A rather frumpy looking woman took her place in line with several cases of water...the seventeen year old cashier politely asked "are you shopping for some one..." and the frumpy lady (FL) went ballistic--"HOW DARE YOU??" "I have shopped here for 25 years and never been asked something SO offensive!!" FL storms to the courtesy desk to complain about the young lady.
FL: I am offended! That child asked my age--how dare she?!?
CSM: Ma'am she asked "are you shopping for some one over 55--not your age."
FL: I have shopped here since the last owners sold out and left us with you rude pieces of crap!"
CSM: Ma'am today is Tuesday...we ask any one who appears to be eligible if they qualify for our discount as tactfully as possible. I apologize for offending you.
FL: Well, I have never been asked on Monday, Wednesday, Thursday....why would she ask something so offensive today?
CSM: Ma'am because it is TUESDAY and we ONLY offer the discount on Tuesday.
FL: Why didn't she ask the person behind me?
CSM: Ma'am are you referring to the person I just carded for alcohol?
FL: YES...why ask me not him?
CSM: Ma'am if I card him for alcohol it is doubtful he is eligible for the discount.
FL: Asking some one their age is discrimination and prejudice. I am calling the corporate office to complain that I was discriminated against.
CSM: Yes ma'am I understand your frustration...here is the corporate number. Please be sure to tell the representative all the details...and don't forget today IS Tuesday.
Yes, twenty minutes of my life that I will never get back....and never once did it click that the cashier was attempting to offer her a 10% discount on her purchase on TUESDAY!!
A rather frumpy looking woman took her place in line with several cases of water...the seventeen year old cashier politely asked "are you shopping for some one..." and the frumpy lady (FL) went ballistic--"HOW DARE YOU??" "I have shopped here for 25 years and never been asked something SO offensive!!" FL storms to the courtesy desk to complain about the young lady.
FL: I am offended! That child asked my age--how dare she?!?
CSM: Ma'am she asked "are you shopping for some one over 55--not your age."
FL: I have shopped here since the last owners sold out and left us with you rude pieces of crap!"
CSM: Ma'am today is Tuesday...we ask any one who appears to be eligible if they qualify for our discount as tactfully as possible. I apologize for offending you.
FL: Well, I have never been asked on Monday, Wednesday, Thursday....why would she ask something so offensive today?
CSM: Ma'am because it is TUESDAY and we ONLY offer the discount on Tuesday.
FL: Why didn't she ask the person behind me?
CSM: Ma'am are you referring to the person I just carded for alcohol?
FL: YES...why ask me not him?
CSM: Ma'am if I card him for alcohol it is doubtful he is eligible for the discount.
FL: Asking some one their age is discrimination and prejudice. I am calling the corporate office to complain that I was discriminated against.
CSM: Yes ma'am I understand your frustration...here is the corporate number. Please be sure to tell the representative all the details...and don't forget today IS Tuesday.
Yes, twenty minutes of my life that I will never get back....and never once did it click that the cashier was attempting to offer her a 10% discount on her purchase on TUESDAY!!
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