The woman who told me this can go fuck off.
My company had decided that rolling out a revamped rewards programs during the holidays was the best idea they've ever had. EVAR!!!
This requires talking to many people a day. As long as everyone's information is fine, it's 20 seconds top to transfer everything. But when it's not, it's not. The worst part of this is requiring an email if you want to redeem your rewards. At this point I'm almost convinced I'm in hell.
I had one woman yesterday proclaim very loudly about all the emails she gets she misses the important emails! Glarbble glarbble!!!!!
Then today I had this gem of a customer, of course it was in the middle of a rush. If the conversation had been clear she would've told me, she wanted to wait to switch over to the new rewards program, she wanted to use a certain amount of rewards and NOT HAVE TO USE CASH (I emphasis this because it bugged me and she kept saying it over and over) and use rewards on another purchase. It did not work out that way. Silly me didn't charge up my psychic skills to know what she wanted.
She was annoyed because I told her the wrong info about using the rewards and I MADE HER USE CASH WHEN SHE DIDN'T WANT TO. I answered the question she asked. She wanted to return the item I forced her to pay cash for and then had to wait 10 minutes because everyone was tied up. My coworker took care of that one right next to me and I had to keep hearing about the wrong rewards info and how she didn't want to pay cash for that purchase.
I was granted the privilege of ringing her up again and then made the mistake of asking and doubling checking to make sure she wanted to use the rewards and that's when this waste of atmosphere said the words that gave me this title.
Before we opened this morning the manager said she wished Christmas was already over and I agreed. Didn't realize how much more I'd agree by the end of the day.
My company had decided that rolling out a revamped rewards programs during the holidays was the best idea they've ever had. EVAR!!!
This requires talking to many people a day. As long as everyone's information is fine, it's 20 seconds top to transfer everything. But when it's not, it's not. The worst part of this is requiring an email if you want to redeem your rewards. At this point I'm almost convinced I'm in hell.
I had one woman yesterday proclaim very loudly about all the emails she gets she misses the important emails! Glarbble glarbble!!!!!
Then today I had this gem of a customer, of course it was in the middle of a rush. If the conversation had been clear she would've told me, she wanted to wait to switch over to the new rewards program, she wanted to use a certain amount of rewards and NOT HAVE TO USE CASH (I emphasis this because it bugged me and she kept saying it over and over) and use rewards on another purchase. It did not work out that way. Silly me didn't charge up my psychic skills to know what she wanted.
She was annoyed because I told her the wrong info about using the rewards and I MADE HER USE CASH WHEN SHE DIDN'T WANT TO. I answered the question she asked. She wanted to return the item I forced her to pay cash for and then had to wait 10 minutes because everyone was tied up. My coworker took care of that one right next to me and I had to keep hearing about the wrong rewards info and how she didn't want to pay cash for that purchase.
I was granted the privilege of ringing her up again and then made the mistake of asking and doubling checking to make sure she wanted to use the rewards and that's when this waste of atmosphere said the words that gave me this title.
Before we opened this morning the manager said she wished Christmas was already over and I agreed. Didn't realize how much more I'd agree by the end of the day.
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