Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Closed Thread
 
Thread Tools Display Modes

Coffee and blah, blah, blah, blah ....
  #1  
Old 12-14-2017, 02:23 AM
Pixelated Pixelated is offline
Chairman of the Board
 
Join Date: Oct 2016
Location: Bookholm
Posts: 2,140
Default Coffee and blah, blah, blah, blah ....

Lately we've had an annual special going on: you buy a medium-sized "holiday" drink before 2 p.m. and if you bring the receipt back after 2 p.m., you can get two medium-sized "holiday" drinks for the price of one. It says so on the bottom of the receipt.

Enter Whiny Grumpy Old Fart, who brings his receipt back and wants one medium-sized "Holiday" drink and one large NON-"Holiday" drink.

You can see where this is going, right ...

Me: "I'm sorry, sir, but the second drink also has to be a "Holiday" drink."

He starts arguing so I call over the manager on duty, who repeats what I've just told him.

Cue the bitching and whining.

"What! Where does it say that!! [MOD shows him at bottom of receipt.] I don't care! Don't bother me with your politics! I should be able to get what i want! argleblargleblahblahblah ..."

MOD finally told him she would give him his longed-for drink for free "this one time."

Yeah, right. Rewarding bad behaviour much?

And don't ask me what "politics" has to do with his coffee; I have no clue.
__________________
Customer service: More efficient than a Dementor's kiss
~ Mr Hero

  #2  
Old 12-14-2017, 02:45 AM
Food Lady's Avatar
Food Lady Food Lady is offline
I need a life
 
Join Date: Dec 2006
Location: The Express Lane
Posts: 5,968
Default

I am so tired of people not reading and when confronted throwing a fit. We run into that with contracts but when someone accepts what I'm saying I'm fine with that. Throw a fit and I'll reason with you for a little while but after that I'm pawning you off on Collections or Legal. I don't have the clearance to say Just this once.
__________________
My mere existence in your field of vision doesn't entitle you to my attention.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:27 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.