If any of you have read my other blogs, I hate the customers that shuffle seats and treat me like a yoyo. Everything hit a peak today. Just for background, I have two sides of the restaurant with booth seats, 5 on the left and 7 on the right. Everything else is tables.
This was about just before 12. A lady hag walks in and grabs her reserved seat at a table seat. The husband walks in soon after and I grab them ice and glasses for their wine. As I set down the ice bucket, the hag starts barking at me that she wants the second booth seat on the right side being cleaned up. I say that the seat has been double booked.
The husband is understanding, but the hag persists (joy!). She says that they did reserve and I say that the seat must have been booked ahead of them. I ask the manager about it and he says give them the seat second from the back (booth 6, or whatever). The hag is still saying no, but I keep going. We got her to move but just as she's storming off to the seat she says something about being treated as a second class citizen.
Seriously? Correct me if I'm wrong, but I'm pretty sure second class also means middle class. So basically she was saying she was upper class and should be treated like it. So what? Am I the peasant boy who is expected to shine her royal ass? After they moved, my manager caved and we gave them the second booth seat.
This didn't stop. She asked for a cup of tea and I got it (by the way, when people ask for tea, we give them jasmine). As I set down the pot, she asks for a different brew/leaf. I stared at her for a second and considered throwing the tea in her face , but I changed it anyway. Nothing happened after, but this left me steamed.
The next thing that came up was a family of four with a mum and dad. They already ordered their tea, then they order again for a menu and a beer. I'm not sure what happened, but my mind slipped coz the lunch rush came in later than usual. Anyway, I'm not sure how much time passed but I refilled their teapot and the dad asked me where the menu and beer was. I got it anyway and I could hear condescension in his voice. As I was getting it I was thinking about why the guy never asked anyone else if it was taking so long.
That last one is definitely my fault, but I really wish people had some common sense and order everything at once and ask the other half dozen waiters for help.
The hag is definitely my biggest problem. Is there some kind of broken logic with customers that sitting in a booth makes you some sort status symbol or something? There isn't any other difference between sitting in a booth and sitting at a table; you'll still be gorging your ass full off food and drowning yourself in soy sauce. Seriously, just sit down and shut up.
Agree? Disagree? Just comment.
This was about just before 12. A lady hag walks in and grabs her reserved seat at a table seat. The husband walks in soon after and I grab them ice and glasses for their wine. As I set down the ice bucket, the hag starts barking at me that she wants the second booth seat on the right side being cleaned up. I say that the seat has been double booked.
The husband is understanding, but the hag persists (joy!). She says that they did reserve and I say that the seat must have been booked ahead of them. I ask the manager about it and he says give them the seat second from the back (booth 6, or whatever). The hag is still saying no, but I keep going. We got her to move but just as she's storming off to the seat she says something about being treated as a second class citizen.
Seriously? Correct me if I'm wrong, but I'm pretty sure second class also means middle class. So basically she was saying she was upper class and should be treated like it. So what? Am I the peasant boy who is expected to shine her royal ass? After they moved, my manager caved and we gave them the second booth seat.
This didn't stop. She asked for a cup of tea and I got it (by the way, when people ask for tea, we give them jasmine). As I set down the pot, she asks for a different brew/leaf. I stared at her for a second and considered throwing the tea in her face , but I changed it anyway. Nothing happened after, but this left me steamed.
The next thing that came up was a family of four with a mum and dad. They already ordered their tea, then they order again for a menu and a beer. I'm not sure what happened, but my mind slipped coz the lunch rush came in later than usual. Anyway, I'm not sure how much time passed but I refilled their teapot and the dad asked me where the menu and beer was. I got it anyway and I could hear condescension in his voice. As I was getting it I was thinking about why the guy never asked anyone else if it was taking so long.
That last one is definitely my fault, but I really wish people had some common sense and order everything at once and ask the other half dozen waiters for help.
The hag is definitely my biggest problem. Is there some kind of broken logic with customers that sitting in a booth makes you some sort status symbol or something? There isn't any other difference between sitting in a booth and sitting at a table; you'll still be gorging your ass full off food and drowning yourself in soy sauce. Seriously, just sit down and shut up.
Agree? Disagree? Just comment.
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