I try hard to avoid digging my own graves but I end up doing it anyway.
Half an hour before closing time and I get a call for a room for the night. Due to COVID restrictions, we need a staff member on all times for walk in bookings. The guy's just across the street from us so he'll come over.
10 minutes later, one guy walks in and asks for a twin room. Immediately, I'm alerted by many things. He looks really bogan-y (white trash) and he only had a digital license on his phone and a one use digital credit card as well. I'm really focusing on the card when he mumbles something. I ask again what he said and he mumbles again. I say 'okay...' and he gets his mate for a debit card.
As he walks back in, I notice he's being trailed by two dogs so I tell him we do not allow pets into the room. Then hell occurs.
Apparently the guy mumbled earlier if our rooms were pet friendly and I said yes. Naturally the guy and his (as bogan like) guy friend flipped out and proceeded to try and guilt trip me into giving them a room. I admitted my mistake, but I had to stand my ground on the policy. After a few minutes of back and forth and my knees about to give out, they left but not before the guy friend threatened to review bomb the place and start a crusade to have me fired.
I immediately called my supervisor to report what happened and she was on my side. I told them the guys might come back to throw a hissy and she would stand her ground on the policy as well. Although, there might be an issue with her broken English. I feel guilty for putting this on her plate.
I get the feeling that even if I did say no to the pets they would still cause a scene but it's done. Then again, these guys look like they literally came off the street and had nothing but the clothes on them. I hope nothing comes off from this but it's hard to tell when these people are being serious. Seriously, screw this area's night life.
Half an hour before closing time and I get a call for a room for the night. Due to COVID restrictions, we need a staff member on all times for walk in bookings. The guy's just across the street from us so he'll come over.
10 minutes later, one guy walks in and asks for a twin room. Immediately, I'm alerted by many things. He looks really bogan-y (white trash) and he only had a digital license on his phone and a one use digital credit card as well. I'm really focusing on the card when he mumbles something. I ask again what he said and he mumbles again. I say 'okay...' and he gets his mate for a debit card.
As he walks back in, I notice he's being trailed by two dogs so I tell him we do not allow pets into the room. Then hell occurs.
Apparently the guy mumbled earlier if our rooms were pet friendly and I said yes. Naturally the guy and his (as bogan like) guy friend flipped out and proceeded to try and guilt trip me into giving them a room. I admitted my mistake, but I had to stand my ground on the policy. After a few minutes of back and forth and my knees about to give out, they left but not before the guy friend threatened to review bomb the place and start a crusade to have me fired.
I immediately called my supervisor to report what happened and she was on my side. I told them the guys might come back to throw a hissy and she would stand her ground on the policy as well. Although, there might be an issue with her broken English. I feel guilty for putting this on her plate.
I get the feeling that even if I did say no to the pets they would still cause a scene but it's done. Then again, these guys look like they literally came off the street and had nothing but the clothes on them. I hope nothing comes off from this but it's hard to tell when these people are being serious. Seriously, screw this area's night life.
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