Today a woman, and her two daughters came up to my till wanting to buy a phone. The phone came with a replacement plan. After I explained it to her, she ended up getting it. I also offerred her the Reward Zone card. She didn't know what it was (She'd already told me that this was her first visit to our store ever) and I explained it. She decided not to get it (but her daughter was more than happy to put the points on HER card ). So the transaction goes really well, and we finish and as she walks away she says "Well, one thing about Best Buy: They have good customer service". It gave me a glimmer of hope in humanity--which was then dimmed and later put out with a fire hose by THE METH ADDICT. See the other board for that story.
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Gee, what a nice lady!
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