This one is from a while ago, the same store I'm at now, but before I switched over to suits. I was working the register in the mens department when this guy, who is apparently VERY proud of his wife, comes in to make a payment on his store credit card. It is a very large payment, larger then any I had seen at that point. Now, this was a while ago, so I'm not exactly sure of the whole conversation, but I'll try to get it as accurate as possible.
H = I, who else?
PM = The very proud husband
H: "Wow, making a big payment."
PM: "Yep, I like to make sure to pay it all off, so my wife can use it."
H: "Ah, yes, pay it off so she can run it up again." (Said as a joke. I banter with my customers, and most get it, and joke back...but this guy, didn't. Wish I would have realized earlier.)
PM: "What do you mean?"
H: "Well, you know how it is with women and shopping." (another joke. And before anyone gets on me, I have many female friends, and they all love to shop.)
PM: "My wife always makes sure to pay off her card when she uses it." (I, mistakenly, thought he was bantering back to me here...oh how wrong I was..."
H: "Oh really? Then why isn't she here doing so?" (Big mistake on my part... >.<)
PM: "Excuse me!?"
H: "Um...I...asked why she isn't doing this...you said she always pays it off...it was a joke, sir." (I am not realizing that this guy isn't the best person to be joking with.)
PM: "I don't like what you are inferring. My wife is a good customer, and she always pays off her card!!"
H: "I'm sorry, sir, it was a joke. I thought we were joking back and forth."
PM: "Well, we weren't. Where's you supervisor."
I point over to J, my sup at that time, then repeat that it was intended as a joke, and it obviously went farther then I thought it would. He looked at me with the stink eye, then did that "Uh huh, right..." type of nod at me, before walking away.
Anyone else have this? A customer so proud about something they just can't take a joke? Or you mistake an agitated reply as a 'witty banter' type of reply, and go a little too far?
H = I, who else?
PM = The very proud husband
H: "Wow, making a big payment."
PM: "Yep, I like to make sure to pay it all off, so my wife can use it."
H: "Ah, yes, pay it off so she can run it up again." (Said as a joke. I banter with my customers, and most get it, and joke back...but this guy, didn't. Wish I would have realized earlier.)
PM: "What do you mean?"
H: "Well, you know how it is with women and shopping." (another joke. And before anyone gets on me, I have many female friends, and they all love to shop.)
PM: "My wife always makes sure to pay off her card when she uses it." (I, mistakenly, thought he was bantering back to me here...oh how wrong I was..."
H: "Oh really? Then why isn't she here doing so?" (Big mistake on my part... >.<)
PM: "Excuse me!?"
H: "Um...I...asked why she isn't doing this...you said she always pays it off...it was a joke, sir." (I am not realizing that this guy isn't the best person to be joking with.)
PM: "I don't like what you are inferring. My wife is a good customer, and she always pays off her card!!"
H: "I'm sorry, sir, it was a joke. I thought we were joking back and forth."
PM: "Well, we weren't. Where's you supervisor."
I point over to J, my sup at that time, then repeat that it was intended as a joke, and it obviously went farther then I thought it would. He looked at me with the stink eye, then did that "Uh huh, right..." type of nod at me, before walking away.
Anyone else have this? A customer so proud about something they just can't take a joke? Or you mistake an agitated reply as a 'witty banter' type of reply, and go a little too far?
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