She who must not be named is coming back (hide me please)!

[WishfulSpirit]

So the woman who starred in this thread, who called corporate on us for not getting a bottle of water (she wasn't entitled to one based on her membership status) and who snottily chewed out our breakfast host because she "EXPECTs bacon EVERY DAY" (not on our rotation, if you don't like what we have you're welcome to go PAY for your breakfast) is due to check in again tomorrow.

They never keep their promise not to return, do they? I remember this woman, by name, from over a year ago, when we had a different GM and were finishing a major remodel that was causing numerous complaints every day. She was that bad.

I had serious thoughts of calling in sick tomorrow. Not going to, but if she is mean to my dear friend who is back at work after an MS diagnosis, I'm going to make her stay unpleasant. There are plenty of perfectly legal, not-dangerous-to-my-employment ways I can do that. Especially when there's a major Rugby tournament in town.

I've even fantasized about slipping some of the MJ paraphernalia we have in lost and found (Colorado is a legal state) into her luggage on her way out. Hello drug trafficking charge at the airport. No, not really going to do that, any more than I'd really put that annoying kid down the laundry chute (both are slightly illegal and not so slightly immoral), but it is fun to think about.

[Rosco the Iroc]

sorry the only room aval is (the one next to the elevator)

[Mr Hero]

Why She Who Must Not Be Named wants to return to a place she supposedly hated is a riddle for the ages.

[Kittish]

Why She Who Must Not Be Named wants to return to a place she supposedly hated is a riddle for the ages.

Not really. She knows she can browbeat corporate into free stuff. So she's going to hate everything, and keep coming back.

[taxguykarl]

Not really. She knows she can browbeat corporate into free stuff. So she's going to hate everything, and keep coming back.

Exactly, Mr. Hero. Too many corporations are afraid of firing customers.

[eltf177]

Not really. She knows she can browbeat corporate into free stuff. So she's going to hate everything, and keep coming back.

Thanks, spineless management!

[WishfulSpirit]

Now now, my management is not spineless. Boss Man as well as New Boss Lady (one of my favorite coworkers got promoted to AGM, YEA!) both have tuned BS detectors. It's just that this particular person has perfected her game. She knows where the line is and manages to stay just on the side of it where she won't get kicked out or told to knock that shit off. She'll be snotty but not swear, for example. I'll repost later when I hear what happened with her stay. Maybe she'll go to far this time.

[eltf177]

Sorry WishfulSpirit, I was really referring to corporate. But hopefully things will be better this time...

[MoonCat]

sorry the only room aval is (the one next to the elevator)

No, no, next to the ice machine!!

[RealUnimportant]

"Oh, hello Madame X. Yes, we've cancelled your room as per your statement on your last visit that you'd 'never come back to this hellhole' - we can only apologise, someone must have booked you here in error..."

[laborcat]

"Oh, hello Madame X. Yes, we've cancelled your room as per your statement on your last visit that you'd 'never come back to this hellhole' - we can only apologise, someone must have booked you here in error..."

I just choked on my potato chips. I like this one lol that's so perfect.

[wordgirl]

In all seriousness, WishfulSpirit, you HAVE to find a way to let her know that her massively unfair review, including the fact that she flat-out lied to you, is very much remembered.

People like her tend to think of employees as disposable/interchangable and also rely on herd anonymity ("They'll never remember ME out of a zillion people and besides which, I wasn't THAT rude anyway.") No, lady, you WERE that rude and we DO remember you ... what you did was that far outside of the norm.

Also, make it clear that you are documenting the crap out of everything she says and does. Make COPIOUS notes and do it right in front of her. If she challenges you, say "There was such a disparity between our memories of your last visit and your account of them on (site) that we were asked* to make a very accurate record of your stay this time, just to make sure your experience met our standards." Just that alone should have her looking over her shoulder the entire trip.

*You don't have to say *who* asked you

[eltf177]

I love Wordgirl's idea!

[EricKei]

People like her tend to think of employees as disposable/interchangable and also rely on herd anonymity

And yet, they also expect to know exactly who they are ("DON'T YOU KNOW WHO I AM?!?") when they want special treatment.

[WishfulSpirit]

No, no, next to the ice machine!!

For us, that would be both, as the elevators and ice machines are right next to each other in a little foyer on each floor. The closest I can get someone is right across the hall from the foyer, but we usually reserve those rooms for those who are mobility challenged and don't want to have to walk too far down the hall. The ADA rooms are right there, for example.