Guest: yes Dave, I have a complaint about my reservation
Me: ok
Guest: I was supposed to get a discount with the comeback club but my confirmation says pre comeback club, so I dont believe I got the discount
Me: ok let me look at it, yes ma'am you did get the discount
Guest: well pre means before which means before the discount so I should get a discount off this rate
Me: No because that would be a double discount....you already got a discount
Guest: well I dont like the way that is worded, I want a whole new confirmation that says comeback club so I know I got a true discount
Me: you got a discount
Guest: well I how am I to know that?
Me: because I just told you
Guest: thats not sufficient, you have to either mail me a new confirmation that's wordered correctly or give me an additional discount so I can see my savings
Me: everyone gets the same confirmation
Guest: you know I dont like your attitude..........you sound like you disagree with me. I am your customer and that means you need to show me the respect I am due
Me: I am showing you respect, ma'am
Guest: no you arent, you think I am just being petty well let me tell you something, I own a $3,000,000 home down there. I was considering having you all manage it but since you couldnt care less about my concerns, I dont think I will. Put your supervisor on the phone this instant
Me: ok
Me: ok
Guest: I was supposed to get a discount with the comeback club but my confirmation says pre comeback club, so I dont believe I got the discount
Me: ok let me look at it, yes ma'am you did get the discount
Guest: well pre means before which means before the discount so I should get a discount off this rate
Me: No because that would be a double discount....you already got a discount
Guest: well I dont like the way that is worded, I want a whole new confirmation that says comeback club so I know I got a true discount
Me: you got a discount
Guest: well I how am I to know that?
Me: because I just told you
Guest: thats not sufficient, you have to either mail me a new confirmation that's wordered correctly or give me an additional discount so I can see my savings
Me: everyone gets the same confirmation
Guest: you know I dont like your attitude..........you sound like you disagree with me. I am your customer and that means you need to show me the respect I am due
Me: I am showing you respect, ma'am
Guest: no you arent, you think I am just being petty well let me tell you something, I own a $3,000,000 home down there. I was considering having you all manage it but since you couldnt care less about my concerns, I dont think I will. Put your supervisor on the phone this instant
Me: ok
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