Guest: Dave, I am very upset, in fact I am furious
Me: ok
Guest: no it's not ok, I got my confirmation and I feel this letter that came with it was very generic and impersonal. I rented there the year before last and you people didnt even bother to thank me or welcome me back and a handwritten letter would be nice so I know someone took the time for me.
Me: well I do apologize
Guest: what are you going to do to make this up to me? I am deeply hurt by this. I am shaking right now.
Me: what do you want us to do?
Guest: How much did I pay?
I tell her
Guest: shut up, I know how much I paid....I want compensation for this
Me: well I will be happy to transfer you to a manager
Guest: no you'll not transfer me.....you will tell your manager to call me
Me: she is right here ma'am....I can put her on the phone
Guest: No you will tell her to call me...here is my number
Me: ok
Guest: repeat it back to me
I repeated it then I transferred her anyway....I heard her scream at the manager that she told me not to transfer the call. She was screaming so loud the manager had to hold the phone away from her ear.
Me: ok
Guest: no it's not ok, I got my confirmation and I feel this letter that came with it was very generic and impersonal. I rented there the year before last and you people didnt even bother to thank me or welcome me back and a handwritten letter would be nice so I know someone took the time for me.
Me: well I do apologize
Guest: what are you going to do to make this up to me? I am deeply hurt by this. I am shaking right now.
Me: what do you want us to do?
Guest: How much did I pay?
I tell her
Guest: shut up, I know how much I paid....I want compensation for this
Me: well I will be happy to transfer you to a manager
Guest: no you'll not transfer me.....you will tell your manager to call me
Me: she is right here ma'am....I can put her on the phone
Guest: No you will tell her to call me...here is my number
Me: ok
Guest: repeat it back to me
I repeated it then I transferred her anyway....I heard her scream at the manager that she told me not to transfer the call. She was screaming so loud the manager had to hold the phone away from her ear.
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