Talk about your unanswerable questions. <eye roll>
Let me explain. Our women's retail apparel store is spun off from our company's catalog, which offers about 60% more than our stores have in stock.
We have some customers who study the catalog intensely, then come into our store and are disappointed that we don't have EVERYTHING in the catalog, including extended ranges of sizes and colors for some garments. Truth is, we just don't have the physical square footage for all of that.
So, for instance, here in the store, we have a certain garment in two colors: cadet blue and nut brown. But in the catalog, it's offered in an additional color: bayberry green, and there's a little sample block of that color next to the garment description.
A customer peers at this. "What's this green??" she demands. It's a subtle grayed-down green, we answer, like the actual color of bayberries - that's why it's named "bayberry green." "Will I like it?" she lamely asks.
Things I want to say:
1. "No, I bet you'll hate it, so just get out."
2. "You don't know what the hell you want, so just get out."
3. "I guarantee you will just love it and you'll get lots of compliments on it! OK! On your VISA? ..... sign here ... thank you. Now, JUST GET OUT!!"
R. A.
Let me explain. Our women's retail apparel store is spun off from our company's catalog, which offers about 60% more than our stores have in stock.
We have some customers who study the catalog intensely, then come into our store and are disappointed that we don't have EVERYTHING in the catalog, including extended ranges of sizes and colors for some garments. Truth is, we just don't have the physical square footage for all of that.
So, for instance, here in the store, we have a certain garment in two colors: cadet blue and nut brown. But in the catalog, it's offered in an additional color: bayberry green, and there's a little sample block of that color next to the garment description.
A customer peers at this. "What's this green??" she demands. It's a subtle grayed-down green, we answer, like the actual color of bayberries - that's why it's named "bayberry green." "Will I like it?" she lamely asks.
Things I want to say:
1. "No, I bet you'll hate it, so just get out."
2. "You don't know what the hell you want, so just get out."
3. "I guarantee you will just love it and you'll get lots of compliments on it! OK! On your VISA? ..... sign here ... thank you. Now, JUST GET OUT!!"
R. A.
Comment