As most people know, the government was shut down for a while. This caused agencies requiring federal funding to take emergency measures. One of those actions was to issue February's food stamps on or before January 17. Due to this being an emergency action, letters were not sent.
I am spending this month at the front counter so, as a result, I am on the front line for client complaints.
Compilation of conversations I have had today:
SC: I got this letter from you and its too confusing, I want to know what it says.
Me: I will be happy to help, but if you are having issues reading the material, I can also give you a number to call for someone to read it to you so you don't have to come to the office for this.
SC: I can read just fine, I don't bother with the stuff you send because its sooooo confusing.
Me: Ok, well, *previously unopened letter* this letter is dated 11/15/18 *points at date* and right here *points at the next line* it says that your renewal was approved for 6 months.
SC: I didn't get my food stamps this month, what did you do?!?!
Me: Actually, your February benefits loaded on January 17th.
SC: No, that was money I had left over, I didn't get anything extra and I need my money NOW!
Me: You received your January benefits on the 4th. You received your Feb benefits on the 17th. You won't get anything else until March 4th.
SC: Well, how was I supposed to know that?
Me: It was on TV, social media, the radio and in the newspaper.
SC: Well, I don't watch the news, don't use my smart phone for anything computer related and nobody reads newspapers or listens to the radio anymore.
Me: You just told me that you don't read the letters we send you either.
SC: SOMEONE SHOULD HAVE CALLED ME!!!
No fratching please. This isn't about the goberment or welfare. This is about people who willfully live under a rock and then blame other people for their problems.
I am spending this month at the front counter so, as a result, I am on the front line for client complaints.
Compilation of conversations I have had today:
SC: I got this letter from you and its too confusing, I want to know what it says.
Me: I will be happy to help, but if you are having issues reading the material, I can also give you a number to call for someone to read it to you so you don't have to come to the office for this.
SC: I can read just fine, I don't bother with the stuff you send because its sooooo confusing.
Me: Ok, well, *previously unopened letter* this letter is dated 11/15/18 *points at date* and right here *points at the next line* it says that your renewal was approved for 6 months.
SC: I didn't get my food stamps this month, what did you do?!?!
Me: Actually, your February benefits loaded on January 17th.
SC: No, that was money I had left over, I didn't get anything extra and I need my money NOW!
Me: You received your January benefits on the 4th. You received your Feb benefits on the 17th. You won't get anything else until March 4th.
SC: Well, how was I supposed to know that?
Me: It was on TV, social media, the radio and in the newspaper.
SC: Well, I don't watch the news, don't use my smart phone for anything computer related and nobody reads newspapers or listens to the radio anymore.
Me: You just told me that you don't read the letters we send you either.
SC: SOMEONE SHOULD HAVE CALLED ME!!!
No fratching please. This isn't about the goberment or welfare. This is about people who willfully live under a rock and then blame other people for their problems.
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