A while back we had a sale on a specific category of item, however only 5 of the 6 items were on sale, which the sale flyer and signs indicated.
Anyway, SC come up, clearly in a bad mood.
SC: Excuse me.
M: How can I help you?
SC: Are all <items> on sale.
M: The only one excluded is <item X>
SC: That what I thought. You know last time it was on sale the same thing happened. It really is a disservice to the customers who EXPECT to be able to purchase the items that SHOULD be on SALE!
M: I'm sorry about that, but unfortunately we have no control of sales at the store level. I would suggest you contact the corporate office to let them know you would like to see <item X>on sale.
SC: Well, I did last time and they said they would consider it in the future. Now I want YOU to consider that and give it to me for the sale price.
M: Let me check whit my manager first.
SC: *sighs*
I call SM and explain the situation and they agree to gov the SC one of said item for th sale price.
M: Alright, Sir I spoke with the SM and we will give it to you for the sale price.
SC: Never mind!
M: ....
SC: I did this to make a point! No CUSTOMER should have to go thru such an aggravating process to get something on sale that isn't on sale that should be on sale! By the way, you can tell al the "managers" that I'm never shopping here again!
The SC stomps off.
Two days later, I see the SC in the store near the offending items.
M: Can I help you sir?
SC: *mumbles* no, I'm fine!
M: Ok. Let me know if you have any questions.
The SC wanders off. A while alter I see said SC at the check out, with about a half dozen of the ACTUAL sale items in his cart.
Anyway, SC come up, clearly in a bad mood.
SC: Excuse me.
M: How can I help you?
SC: Are all <items> on sale.
M: The only one excluded is <item X>
SC: That what I thought. You know last time it was on sale the same thing happened. It really is a disservice to the customers who EXPECT to be able to purchase the items that SHOULD be on SALE!
M: I'm sorry about that, but unfortunately we have no control of sales at the store level. I would suggest you contact the corporate office to let them know you would like to see <item X>on sale.
SC: Well, I did last time and they said they would consider it in the future. Now I want YOU to consider that and give it to me for the sale price.
M: Let me check whit my manager first.
SC: *sighs*
I call SM and explain the situation and they agree to gov the SC one of said item for th sale price.
M: Alright, Sir I spoke with the SM and we will give it to you for the sale price.
SC: Never mind!
M: ....
SC: I did this to make a point! No CUSTOMER should have to go thru such an aggravating process to get something on sale that isn't on sale that should be on sale! By the way, you can tell al the "managers" that I'm never shopping here again!
The SC stomps off.
Two days later, I see the SC in the store near the offending items.
M: Can I help you sir?
SC: *mumbles* no, I'm fine!
M: Ok. Let me know if you have any questions.
The SC wanders off. A while alter I see said SC at the check out, with about a half dozen of the ACTUAL sale items in his cart.
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