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I was in line at a Chinese food kiosk at the Eaton Centre's Urban Eatery, when I decided on the Dim Sum platter (2 shrimp dumplings called har gows, 2 pork dumplings called siu mais, 2 other dumplings, a BBQ beef bun and a sesame seed bun) for $9.50. Somewhere below that choice was the 8-piece dim sum for $9.75.
So when I decided to order, I was directed to the cash register instead (I was at the counter with the steamed food), so I lined up there.
When I ordered the Dim Sum platter, the lady taking my order found that they had no sesame seed buns. I said fine, and let's have another BBQ pork bun, erroneously believing that the substitution would be free.
WRONG!
I was charged $9.75 for the 8-piece dim sum instead of the Dim Sum platter that I wanted. I just went all out on them (the lady, mostly), pointing out what the menu said, and stating what I had ordered. I should have realized that, and accepted the price, but I also think that the lady should have confirmed that I would be changing my order if I substituted!
Finally a young man said something to her (I think he was the manager) that made her change the price, to my relief.
I think next time I should check to see what food they had, since it was all out in the open, and just order the 8-piece dim sum instead. 25 cents is just not worth it.
To the lady that took my order, I humbly apologize!
So when I decided to order, I was directed to the cash register instead (I was at the counter with the steamed food), so I lined up there.
When I ordered the Dim Sum platter, the lady taking my order found that they had no sesame seed buns. I said fine, and let's have another BBQ pork bun, erroneously believing that the substitution would be free.
WRONG!
I was charged $9.75 for the 8-piece dim sum instead of the Dim Sum platter that I wanted. I just went all out on them (the lady, mostly), pointing out what the menu said, and stating what I had ordered. I should have realized that, and accepted the price, but I also think that the lady should have confirmed that I would be changing my order if I substituted!
Finally a young man said something to her (I think he was the manager) that made her change the price, to my relief.
I think next time I should check to see what food they had, since it was all out in the open, and just order the 8-piece dim sum instead. 25 cents is just not worth it.
To the lady that took my order, I humbly apologize!
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