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I'm waiting for my last check in at midnight, which always annoys me a little bit because check in is at 2 pm, not midnight. I understand flights and schedules and bla bla bla, but nearly half the late check ins expect the maintenance man, and housekeeping staff to have waited for them when they don't like their room or have a problem with it. And no, they've already left the building. It's freaking MIDNIGHT. They just don't get it.
This cowboy didn't have an issue with his room, Thank goodness, because I can only imagine what he would've complained about. So he's a middle aged man with a big beer gut, wearing a tight cowboy outfit. Ugh. 10 gallon hat and everything. I've seen cowboy outfit wearing people check in before, and they were always nice. Not this guy. Time for dialogue format!
Me: Hello can I help you?
Cowboy: *sarcastically* Well....I THINK I want a room!
Note that he said it in a way that I should've assumed that he wanted a room. He was in a hotel after all! Silly me!
Me: Do you have a reservation?
Cowboy: Yeah, the name's Ablallaaljkwed. <---mumbled, garbled name
It sounded like my last check in, so I pulled it up.
Me: ID and credit card please.
Cowboy: *grumbles about having to dig it out of his skin tight jeans* Why do you want that, you think I'm LYING about who I am?
Me: *tight smile*
Finally he pulled it out (it took like 10 minutes) and I checked him in. Everything was going well after that, I got him to sign the reg card at the right spot, a feat for most sleepy late checkins. He signed it with a flourish. Then I wished him a good night (the signal to go away) and he wasn't through.
Cowboy: *Speaking very slowly as if to someone very slow* Do you think you could arrange a taxi for me at seven? Do you THINK you COULD do that?
Me: *matching tone* Sure I do it all the TIME. It's no problem for ME. Would you like one?
Cowboy: *Scoffs and leaves, sneering*
I make the taxi appointment. I hope they give him the rudest cabbie that drives him everywhere exept where he wants to go. I tell the morning shift next morning to watch out for the rude cowboy and they roll their eyes as if to say, "oh no not another one" They probably get them all the time the poor dears.
This cowboy didn't have an issue with his room, Thank goodness, because I can only imagine what he would've complained about. So he's a middle aged man with a big beer gut, wearing a tight cowboy outfit. Ugh. 10 gallon hat and everything. I've seen cowboy outfit wearing people check in before, and they were always nice. Not this guy. Time for dialogue format!
Me: Hello can I help you?
Cowboy: *sarcastically* Well....I THINK I want a room!
Note that he said it in a way that I should've assumed that he wanted a room. He was in a hotel after all! Silly me!
Me: Do you have a reservation?
Cowboy: Yeah, the name's Ablallaaljkwed. <---mumbled, garbled name
It sounded like my last check in, so I pulled it up.
Me: ID and credit card please.
Cowboy: *grumbles about having to dig it out of his skin tight jeans* Why do you want that, you think I'm LYING about who I am?
Me: *tight smile*
Finally he pulled it out (it took like 10 minutes) and I checked him in. Everything was going well after that, I got him to sign the reg card at the right spot, a feat for most sleepy late checkins. He signed it with a flourish. Then I wished him a good night (the signal to go away) and he wasn't through.
Cowboy: *Speaking very slowly as if to someone very slow* Do you think you could arrange a taxi for me at seven? Do you THINK you COULD do that?
Me: *matching tone* Sure I do it all the TIME. It's no problem for ME. Would you like one?
Cowboy: *Scoffs and leaves, sneering*
I make the taxi appointment. I hope they give him the rudest cabbie that drives him everywhere exept where he wants to go. I tell the morning shift next morning to watch out for the rude cowboy and they roll their eyes as if to say, "oh no not another one" They probably get them all the time the poor dears.
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