Yer Out
Strike One:
Guest comes into my hotel. When I tell him the rate, he balks at it, because a) he doesn't agree with a certain hotel policy, and b) he doesn't think that he should have to pay this high rate just because of the Little League World Series. So he leaves in a huff, not realizing the whole area is Sold Out.
Strike Two:
He returns, this time having been to another local hotel, who quoted to this guest the average rate that you see when you look at places like Kayak.com. This IS NOT and advertised rate, it is this website averaging out the rates we sell our rooms for on the web.
He says that he was sent here by other hotel, and told that that was our rate, and that it was quoted by one of us (not according to the Desk Clerk that I spoke to within minutes of this, who I asked not to quote rates anymore). I told him that the rate I quoted him before was the rate I had available, and refused to budge. He left in a huff again.
If I see him again, we're going to be Sold Out. Period. I don't want him here.
Close Call
This woman pushed my buttons from the moment she walked in the door. First she didn't like our "curb appeal". Yes, the front lot is pretty empty. This is because people tend to want to park near their rooms.
Then she was ticked off about the rate being different from the one quoted (same other hotel clerk as before, but this one took place in between the previous two parts).
Then she was upset that I photocopied her DL (which is standard procedure here for a busy night, especially with a problem guest).
'
'Then she wanted the number for the management company that owns this hotel, which I simply don't have. And she already had the number for the hotel (she called earlier, which is when I first quoted the rate).
I admit, that as the check in process went on, I got a little less friendly, even to the point where I asked her if she wanted to stay here, because she was giving every indication of not wanting to.
Bonus:
Surprise of surprise, I had TWO guests actually read the signs, and one of them stood there and read the reg card. I put him in a smoking room, and he came back to the desk to get matches, and ask why there was a "No Smoking" sign on his door. (I didn't screw up, the room I put him in IS smoking, I don't know what is going on there)
SC
Strike One:
Guest comes into my hotel. When I tell him the rate, he balks at it, because a) he doesn't agree with a certain hotel policy, and b) he doesn't think that he should have to pay this high rate just because of the Little League World Series. So he leaves in a huff, not realizing the whole area is Sold Out.
Strike Two:
He returns, this time having been to another local hotel, who quoted to this guest the average rate that you see when you look at places like Kayak.com. This IS NOT and advertised rate, it is this website averaging out the rates we sell our rooms for on the web.
He says that he was sent here by other hotel, and told that that was our rate, and that it was quoted by one of us (not according to the Desk Clerk that I spoke to within minutes of this, who I asked not to quote rates anymore). I told him that the rate I quoted him before was the rate I had available, and refused to budge. He left in a huff again.
If I see him again, we're going to be Sold Out. Period. I don't want him here.
Close Call
This woman pushed my buttons from the moment she walked in the door. First she didn't like our "curb appeal". Yes, the front lot is pretty empty. This is because people tend to want to park near their rooms.
Then she was ticked off about the rate being different from the one quoted (same other hotel clerk as before, but this one took place in between the previous two parts).
Then she was upset that I photocopied her DL (which is standard procedure here for a busy night, especially with a problem guest).
'
'Then she wanted the number for the management company that owns this hotel, which I simply don't have. And she already had the number for the hotel (she called earlier, which is when I first quoted the rate).
I admit, that as the check in process went on, I got a little less friendly, even to the point where I asked her if she wanted to stay here, because she was giving every indication of not wanting to.
Bonus:
Surprise of surprise, I had TWO guests actually read the signs, and one of them stood there and read the reg card. I put him in a smoking room, and he came back to the desk to get matches, and ask why there was a "No Smoking" sign on his door. (I didn't screw up, the room I put him in IS smoking, I don't know what is going on there)
SC
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