I have worked in the customer service industry for quite a few years. Currently I work at a pizza place and at a hotel. Both have their fair share of SC's, yet each job is unique in the type of SC's I have to deal with. This story took place a week ago Sunday while I was working as a delivery driver at the pizza place.
So, we get an online order for cash that comes through around 11 am, a small order for about $15.80 or thereabouts to the very furthest boundary of the delivery area. Just for a point of reference, it's about a fifteen minute drive, maybe one or two bucks worth of gas.
As I pull up to the apartment building I notice some people standing out front smoking.
SC: Are you from (name of pizza place)?
ME: Yes, I am! Hey! How's it going? Are you (name of customer)?
SC: Let me go get the money.
ME: OK.
I start to follow him across the courtyard to his unit with his order in hand. He hands me a $20. At this point by his body language, he's kind of starting to act a little bit aggressive.
SC: Change?
ME: Sure, what do you need?
SC: My change, motherfucker! That's four dollars!
ME: Uhh..Ok..Whatever man. (At this point I'm a bit taken aback at just how aggressive this guy is being towards me and kind of wondering what in the hell was the problem.)
I hand him his four dollars and I walk away. I had pretty much forgotten the incident when about 5 hours later we get another order from the same address, same name, same unit. I'm thinking to myself, maybe this guy will redeem himself.
I deliver his order, this time he's inside his apartment.
ME: Hello again!
SC: What was that total?
ME: 15.20! (or thereabouts, I can't remember the exact total now.)
SC: OK. Let me get your money.
The guy comes back with an envelop full of a few bills and a bunch of nickels, dimes and pennies.
ME: Ummm...ok? How much is this?
SC: 15.20 (I do kind of a quick approximation of a count but I definitely don't have ten minutes to count the whole thing right at the beginning of our dinner rush..)
ME: This is really not very cool, man. I'm sorry but we can't be expected to keep coming back here any more if this is how you're going to do things.
SC: Sorry. bro. Times are rough!
Shuts the door in my face.
I went back to the store and told the story to my coworkers about how aggressive he was towards and just generally how much of a dick he was, how he paid in coins in exact change (which once I counted the money it was actually a few cents short) and it was decided that this guy would no longer be allowed to order from us anymore. Good riddance. Sucky Customer banned.
So, we get an online order for cash that comes through around 11 am, a small order for about $15.80 or thereabouts to the very furthest boundary of the delivery area. Just for a point of reference, it's about a fifteen minute drive, maybe one or two bucks worth of gas.
As I pull up to the apartment building I notice some people standing out front smoking.
SC: Are you from (name of pizza place)?
ME: Yes, I am! Hey! How's it going? Are you (name of customer)?
SC: Let me go get the money.
ME: OK.
I start to follow him across the courtyard to his unit with his order in hand. He hands me a $20. At this point by his body language, he's kind of starting to act a little bit aggressive.
SC: Change?
ME: Sure, what do you need?
SC: My change, motherfucker! That's four dollars!
ME: Uhh..Ok..Whatever man. (At this point I'm a bit taken aback at just how aggressive this guy is being towards me and kind of wondering what in the hell was the problem.)
I hand him his four dollars and I walk away. I had pretty much forgotten the incident when about 5 hours later we get another order from the same address, same name, same unit. I'm thinking to myself, maybe this guy will redeem himself.
I deliver his order, this time he's inside his apartment.
ME: Hello again!
SC: What was that total?
ME: 15.20! (or thereabouts, I can't remember the exact total now.)
SC: OK. Let me get your money.
The guy comes back with an envelop full of a few bills and a bunch of nickels, dimes and pennies.
ME: Ummm...ok? How much is this?
SC: 15.20 (I do kind of a quick approximation of a count but I definitely don't have ten minutes to count the whole thing right at the beginning of our dinner rush..)
ME: This is really not very cool, man. I'm sorry but we can't be expected to keep coming back here any more if this is how you're going to do things.
SC: Sorry. bro. Times are rough!
Shuts the door in my face.
I went back to the store and told the story to my coworkers about how aggressive he was towards and just generally how much of a dick he was, how he paid in coins in exact change (which once I counted the money it was actually a few cents short) and it was decided that this guy would no longer be allowed to order from us anymore. Good riddance. Sucky Customer banned.
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