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Super Sucky Sunday
I spent a week at the fabric store this afternoon, and came away with these stories.
First customer buys a length of fabric, a store gift card, and a restaurant's gift card (we sell gift cards for other places). Apparently the card was defective or something, because it said "Activation Denied" right after I pressed the button to finish the sale. I had to call the manager up to untangle it, and it took about half an hour to do so. This is not the customer's fault in any way, and she was very polite about it. But I do hate it when things don't work the way they're supposed to, and I especially hate to inconvenience good customers like that.
Next customer, has several returns on several receipts. First one went through fine. Second one had a length of fabric three yards, plus a remnant that didn't get rung through correctly the first time, had to be returned and rerung correctly the second time. Customer ended up returning the entire piece, and the register recorded the wrong part of the fabric as returned! My poor manager had to untangle that mess as well. She deserves a raise for that.
Later, another customer brought up several items to buy, including two candy bars. She wanted to use food stamps on the candy bars. In a fabric store. She did not get why a fabric store would not accept food stamps.
More returns, more sales that did not ring up, more crap. Finally, it's closing time!
Or...not. Two stragglers are perusing the scrapbooking section, pointedly ignoring our store closing announcements. We've got shiploads of go-backs and cleaning to get done, and we can't do it with these two ambling about the store. They finally came up to the register at fifteen minutes after closing. I suppose I should be grateful they didn't take longer. 
First customer buys a length of fabric, a store gift card, and a restaurant's gift card (we sell gift cards for other places). Apparently the card was defective or something, because it said "Activation Denied" right after I pressed the button to finish the sale. I had to call the manager up to untangle it, and it took about half an hour to do so. This is not the customer's fault in any way, and she was very polite about it. But I do hate it when things don't work the way they're supposed to, and I especially hate to inconvenience good customers like that.
Next customer, has several returns on several receipts. First one went through fine. Second one had a length of fabric three yards, plus a remnant that didn't get rung through correctly the first time, had to be returned and rerung correctly the second time. Customer ended up returning the entire piece, and the register recorded the wrong part of the fabric as returned! My poor manager had to untangle that mess as well. She deserves a raise for that.
Later, another customer brought up several items to buy, including two candy bars. She wanted to use food stamps on the candy bars. In a fabric store. She did not get why a fabric store would not accept food stamps.
More returns, more sales that did not ring up, more crap. Finally, it's closing time!
Or...not. Two stragglers are perusing the scrapbooking section, pointedly ignoring our store closing announcements. We've got shiploads of go-backs and cleaning to get done, and we can't do it with these two ambling about the store. They finally came up to the register at fifteen minutes after closing. I suppose I should be grateful they didn't take longer.
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