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Okay, so we were at a suit shop today getting the hubs fitted for some new suits (specifically one black, one navy), they were out of navy, had to order it and were going to ring up the black. While we were being rung up, my mom noticed that the sales person had chalked wrong and gotten some of it stained into the fabric. She pointed this out and mentioned that she was concerned about there being discoloration. The sales person very rudely said "it's just chalk, it will come right off".
Wrong answer, mom paid for her way through school by working as a tailor, and she knows how chalk behaves, and if it isn't used properly, it can cause discolorations (which is why they typically mark on what is going to be the inside when possible). She called him on it and said "okay, then humor me, run and get your chalk brush and clean it off real quick." Sales guy claims, no this isn't necessary, you have to have a suit cleaned after it is tailored anyway (which is true, after they have tailored it, about the only way to get it properly pressed is to have it cleaned and pressed professionally), you can just have it taken care of then. At this point she did get a bit blunt and said "I was a tailor for several years, don't try to pull a bullshit line on me, if it isn't damaged like you claim, then you can wipe it off now." His response, "Ma'am, that would only rub it in further." Well fine, whatever, she asks "well, I don't want to chance paying to have a suit tailored, only to have it cleaned and find out it is damaged and not be able to give it back."
His response was so far across the line that if we could afford to go somewhere else, we would have walked out right then... and we're still not ruling out filing a complaint against the store with corporate, "Ma'am, you're not going to scam a discount out of us for a chalk mark, all I can do is put this one back on the rack and order a new one to be on the next shipment along with the navy suit."
Notice, at no point had she mentioned a discount, at no point had she mentioned anything other than a legitimate concern over whether or not a mischalking had caused damage to the suit. Needless to say, at that point the gloves were off, her exact response was "well, you best do that then, and please don't screw that one up too... and I really hope you don't find someone who knows less about clothes that you can scam into buying that damaged suit, here's my card, and please have someone else call us to let us know when our order is in."
Wrong answer, mom paid for her way through school by working as a tailor, and she knows how chalk behaves, and if it isn't used properly, it can cause discolorations (which is why they typically mark on what is going to be the inside when possible). She called him on it and said "okay, then humor me, run and get your chalk brush and clean it off real quick." Sales guy claims, no this isn't necessary, you have to have a suit cleaned after it is tailored anyway (which is true, after they have tailored it, about the only way to get it properly pressed is to have it cleaned and pressed professionally), you can just have it taken care of then. At this point she did get a bit blunt and said "I was a tailor for several years, don't try to pull a bullshit line on me, if it isn't damaged like you claim, then you can wipe it off now." His response, "Ma'am, that would only rub it in further." Well fine, whatever, she asks "well, I don't want to chance paying to have a suit tailored, only to have it cleaned and find out it is damaged and not be able to give it back."
His response was so far across the line that if we could afford to go somewhere else, we would have walked out right then... and we're still not ruling out filing a complaint against the store with corporate, "Ma'am, you're not going to scam a discount out of us for a chalk mark, all I can do is put this one back on the rack and order a new one to be on the next shipment along with the navy suit."
Notice, at no point had she mentioned a discount, at no point had she mentioned anything other than a legitimate concern over whether or not a mischalking had caused damage to the suit. Needless to say, at that point the gloves were off, her exact response was "well, you best do that then, and please don't screw that one up too... and I really hope you don't find someone who knows less about clothes that you can scam into buying that damaged suit, here's my card, and please have someone else call us to let us know when our order is in."
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