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(Hardware Store)
My manager, who is basically like that cool uncle to us, recently told us a story of when he was helping customers at the paint counter, due to his fondness for the particular department and its innermost workings.
One customer he was helping asked him for a particular brand of stain, similar to Minwax and the like. She had run out in the middle of a job, and needed another can. Knowing full well what was in the department, as he does the ordering, he was unfortunately unable to provide acknowledgement of his awareness of the product mentioned.
The lady insisted, and I mean absolutely insisted that she bought the stain here in the store! She was completely adamant! My boss had to insist that they have never stocked the named product.
The lady turned beet red with fury, and walked away. Not even two minutes later, there was a phone call for my manager. It was corporate. They had apparently received a complaint from a customer that the manager didn't know his own store, much less the department he was helping her in. He told corporate the name of the product, and they agreed that they had never heard of it either.
The customer was still in the store, very near to the paint desk, with that obnoxious smirk on her face, not saying anything. Bossman is all "You really just called corporate on me, didn't you." "Yes, yes I did. You should know better."
"I tell you what. Bring in the can, and I'll see what I can do."
That's pretty much the end of it, then. Half an hour later, she comes back with this little can of Minwax.
"See? It's called Stirwell. It says right there on the top!!!!!!eleven."
Guess what it said on top. "Stir well before using."
The manager silently walked into the aisle and picked up the appropriate can, gave it to her, and said have a nice day.
... ...
This story really should be far more common than this.
My manager, who is basically like that cool uncle to us, recently told us a story of when he was helping customers at the paint counter, due to his fondness for the particular department and its innermost workings.
One customer he was helping asked him for a particular brand of stain, similar to Minwax and the like. She had run out in the middle of a job, and needed another can. Knowing full well what was in the department, as he does the ordering, he was unfortunately unable to provide acknowledgement of his awareness of the product mentioned.
The lady insisted, and I mean absolutely insisted that she bought the stain here in the store! She was completely adamant! My boss had to insist that they have never stocked the named product.
The lady turned beet red with fury, and walked away. Not even two minutes later, there was a phone call for my manager. It was corporate. They had apparently received a complaint from a customer that the manager didn't know his own store, much less the department he was helping her in. He told corporate the name of the product, and they agreed that they had never heard of it either.
The customer was still in the store, very near to the paint desk, with that obnoxious smirk on her face, not saying anything. Bossman is all "You really just called corporate on me, didn't you." "Yes, yes I did. You should know better."
"I tell you what. Bring in the can, and I'll see what I can do."
That's pretty much the end of it, then. Half an hour later, she comes back with this little can of Minwax.
"See? It's called Stirwell. It says right there on the top!!!!!!eleven."
Guess what it said on top. "Stir well before using."
The manager silently walked into the aisle and picked up the appropriate can, gave it to her, and said have a nice day.
... ...
This story really should be far more common than this.
I wonder if her car's engine has a 
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