A friend of mine is a manager for a popular chain of hotels. The hotel he works at is next to the sea, and we suffered a major storm in the UK this week. The entire hotel was flooded and they have had to close until the damage is repaired. The hotel is a couple of hours away from where I live, but because of the flood, he is off work for a while and has been able to get home. Here are the stories he told me:
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The flood came out of no where. He was working the hotel bar when he literally saw a tidal wave of water come through the front door. There was that much water that all the windows started to smash and crack, allowing more water to pour in. He started evacuating the customers out of the bar.
SC: Can't we finish our drinks??
SC: Where are we supposed to gooooo?
SC: It's only water!!
The water flooded the hotel cellar to the point that it was touching the ceiling! It then reached three foot deep on the ground floor. Friend decided it was time to evacuate the whole hotel and set off the fire alarm.
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The alarms are going off. The girl working behind the reception has fled because she is small and the water is up to her waist. Friend hears the bell go at reception. He goes out and sees a couple standing there.
SC: We'd like to check in please?
The computer had literally floated away.
Friend said he got so ridiculously tongue tied at their stupidity that he couldn't even string a sentence together.
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The customers upstairs did not want to leave, and ignored the alarms. Friend had successfully evacuated the staff and bar customers, but the majority of guests in their rooms were still there! He had to go door to door, telling people to leave as soon as possible. The power had also gone out.
SC: Well it's not like the water is going to reach the third floor is it?
F: EVERYONE is getting evacuated. It is not safe in this building!
SC: We'll be fine. It's OK.
F: The fire brigade are coming. You HAVE to leave.
They did, but under protest.
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The hotel was empty, and many of the guests and staff took shelter up the road. Friend was continually badgered by customers demanding to know when they were reopening. He said you couldn't see the front door anymore due to it being submerged.
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Oh, and his Area Manager called!
AM: I need the hotel re-opening first thing in the morning!
Friend put the fire brigade on so they could personally tell him that was not possible.
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Oh, and he got an official complaint in to head office. Because while they were being evacuated, a bird shit on a customers head.
"It would never have happened if he hadn't evacuated us!"
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The flood came out of no where. He was working the hotel bar when he literally saw a tidal wave of water come through the front door. There was that much water that all the windows started to smash and crack, allowing more water to pour in. He started evacuating the customers out of the bar.
SC: Can't we finish our drinks??
SC: Where are we supposed to gooooo?
SC: It's only water!!
The water flooded the hotel cellar to the point that it was touching the ceiling! It then reached three foot deep on the ground floor. Friend decided it was time to evacuate the whole hotel and set off the fire alarm.
----------------------------------------------------------------------------------------------------------
The alarms are going off. The girl working behind the reception has fled because she is small and the water is up to her waist. Friend hears the bell go at reception. He goes out and sees a couple standing there.
SC: We'd like to check in please?
The computer had literally floated away.
Friend said he got so ridiculously tongue tied at their stupidity that he couldn't even string a sentence together.
----------------------------------------------------------------------------------------------------------
The customers upstairs did not want to leave, and ignored the alarms. Friend had successfully evacuated the staff and bar customers, but the majority of guests in their rooms were still there! He had to go door to door, telling people to leave as soon as possible. The power had also gone out.
SC: Well it's not like the water is going to reach the third floor is it?
F: EVERYONE is getting evacuated. It is not safe in this building!
SC: We'll be fine. It's OK.
F: The fire brigade are coming. You HAVE to leave.
They did, but under protest.
----------------------------------------------------------------------------------------------------------
The hotel was empty, and many of the guests and staff took shelter up the road. Friend was continually badgered by customers demanding to know when they were reopening. He said you couldn't see the front door anymore due to it being submerged.
----------------------------------------------------------------------------------------------------------
Oh, and his Area Manager called!
AM: I need the hotel re-opening first thing in the morning!
Friend put the fire brigade on so they could personally tell him that was not possible.
----------------------------------------------------------------------------------------------------------
Oh, and he got an official complaint in to head office. Because while they were being evacuated, a bird shit on a customers head.
"It would never have happened if he hadn't evacuated us!"
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