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Not sure if this goes in sightings, but it's more of a brain burp than anything.
So I'm doing some arts and crafts for the fun of it, and I open a brand-new container of paint. It's hard as a rock. Since I just bought it a couple weeks ago, and since I need it for a craft project that I'm right in the middle of, I decide to go exchange it for a new, hopefully non-dried-out version.
So, I head to my local MaryJo's craft store. (As an aside, I bought the paint at a different MaryJo's craft store when I was in a different state, and I no longer have the receipt. I -do- have the entire packaging though, since I -just- opened it.)
I walk in the door and head right over to the counter, as it's not busy at all. I ask the girl there if I can exchange the item for a new one, since my newly opened paint is hard as a rock.
MaryJo cashier: Well, since you don't have a receipt, I'll have to return it to a store merchandise card. You'll get whatever the lowest price was in the last 90 days. Then we can ring you up for the new one.
Me: Oh... okay. Well, do you want me to leave this here while I go get another one? (Fair's fair, since I don't have the receipt.)
MaryJo cashier: No, just let me know when you're done shopping and we'll take care of the return.
So I grab a basket and wander the store a little, but don't see anything I want. I grab a new thing of the same paint and go back up to the register.
MaryJo cashier: I have to call the manager over. Please wait a moment.
The manager is paged and showed up a minute later. I hand her both the opened package and the new package.
MaryJo cashier: It's a return. She doesn't have a receipt.
MaryJo manager: No receipt? We'll have to put these on a store card then.
Me: Actually, I'm returning that one because it's damaged. The other one I grabbed off the shelves.
MaryJo manager: (prepares to do the lengthy return process. She looks at the UPC symbols) They're the same. We don't need to do a return. You can just take the new one.
So... brain burp on the cashier's part, or maybe she was new. It -did- sound like a lot to go through for replacing a defective product, but with companies these days, you never CAN tell...
So I'm doing some arts and crafts for the fun of it, and I open a brand-new container of paint. It's hard as a rock. Since I just bought it a couple weeks ago, and since I need it for a craft project that I'm right in the middle of, I decide to go exchange it for a new, hopefully non-dried-out version.
So, I head to my local MaryJo's craft store. (As an aside, I bought the paint at a different MaryJo's craft store when I was in a different state, and I no longer have the receipt. I -do- have the entire packaging though, since I -just- opened it.)
I walk in the door and head right over to the counter, as it's not busy at all. I ask the girl there if I can exchange the item for a new one, since my newly opened paint is hard as a rock.
MaryJo cashier: Well, since you don't have a receipt, I'll have to return it to a store merchandise card. You'll get whatever the lowest price was in the last 90 days. Then we can ring you up for the new one.
Me: Oh... okay. Well, do you want me to leave this here while I go get another one? (Fair's fair, since I don't have the receipt.)
MaryJo cashier: No, just let me know when you're done shopping and we'll take care of the return.
So I grab a basket and wander the store a little, but don't see anything I want. I grab a new thing of the same paint and go back up to the register.
MaryJo cashier: I have to call the manager over. Please wait a moment.
The manager is paged and showed up a minute later. I hand her both the opened package and the new package.
MaryJo cashier: It's a return. She doesn't have a receipt.
MaryJo manager: No receipt? We'll have to put these on a store card then.
Me: Actually, I'm returning that one because it's damaged. The other one I grabbed off the shelves.
MaryJo manager: (prepares to do the lengthy return process. She looks at the UPC symbols) They're the same. We don't need to do a return. You can just take the new one.
So... brain burp on the cashier's part, or maybe she was new. It -did- sound like a lot to go through for replacing a defective product, but with companies these days, you never CAN tell...
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