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Thought I'd post this here were it's quieter because it's not 100% the customer's fault. It's really a combination of a few mistakes. Anyway, I'm a cutter at a fabric store.
So it's Saturday morning, and we do NOT have enough people. The other cutter went on break, and there are tons of people waiting. I'm calling my only backup- the manager. She gets stuck doing a return and the computer messes up, so again, it's just me. And this lady comes up to ask about the price of a fabric. It's clearance (red tag) and I can see an employee had to write the number and price on the bolt. This is because it's SUPER messy in that section, and bolts are often lost, and we have to replace them. Still, I can see it says $12 on the bolt. The lady is questioning that price, as it's high, but we get that a lot. So she wants me to check the number that is written on some tape, as she points out that they are different, so she wants a check on the number on the tape.
Just wait, she's not wrong. She says she bought it before and it was cheaper but I know that red tag could have been on sale. At this point I'm a little cranky because she did not take a number, she just walked up while I was helping someone else. So I say that we'll have to check on it, and to take a number since I don't have anyone to call. Anyway, the wait was long, and I guess she put the fabric back and left. But I was curious so I found it and checked the numbers. The one on the piece of tape was right. It was $12.99, on sale for $7.79. So if she had waited (which she would have had to do anyway) she would have gotten the correct price.
In summery, normally I would have done a price check and all would have been well. But as you can tell by my convoluted explanation, it wasn't a simple price check. So if the price had been correctly written by an employee in the first place, none of this would have happened. I'd say the whole thing was part original employee (for messing the price/numbers up) part my fault (for not really understanding what was going on) and part the customers fault (for generally being a sour-puss when I was clearly very overwhelmed)
Thank goodness I'm off tomorrow because there's a coupon for 70% off the notions wall and people are going to be crazy.
So it's Saturday morning, and we do NOT have enough people. The other cutter went on break, and there are tons of people waiting. I'm calling my only backup- the manager. She gets stuck doing a return and the computer messes up, so again, it's just me. And this lady comes up to ask about the price of a fabric. It's clearance (red tag) and I can see an employee had to write the number and price on the bolt. This is because it's SUPER messy in that section, and bolts are often lost, and we have to replace them. Still, I can see it says $12 on the bolt. The lady is questioning that price, as it's high, but we get that a lot. So she wants me to check the number that is written on some tape, as she points out that they are different, so she wants a check on the number on the tape.
Just wait, she's not wrong. She says she bought it before and it was cheaper but I know that red tag could have been on sale. At this point I'm a little cranky because she did not take a number, she just walked up while I was helping someone else. So I say that we'll have to check on it, and to take a number since I don't have anyone to call. Anyway, the wait was long, and I guess she put the fabric back and left. But I was curious so I found it and checked the numbers. The one on the piece of tape was right. It was $12.99, on sale for $7.79. So if she had waited (which she would have had to do anyway) she would have gotten the correct price.
In summery, normally I would have done a price check and all would have been well. But as you can tell by my convoluted explanation, it wasn't a simple price check. So if the price had been correctly written by an employee in the first place, none of this would have happened. I'd say the whole thing was part original employee (for messing the price/numbers up) part my fault (for not really understanding what was going on) and part the customers fault (for generally being a sour-puss when I was clearly very overwhelmed)
Thank goodness I'm off tomorrow because there's a coupon for 70% off the notions wall and people are going to be crazy.
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