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This particular incident happened earlier this week.
My co-worker, a porter, has to clean 2 parking garages. There are pay machines at the exit gate at each garage. If there are problems with the pay machine or if the customer does not have the money to pay for the parking, she has to help the customer. We are assigned cell phones which we have to carry with us at all times.
She gets a call from the main office regarding a customer, at one of the garages she has to clean, who needs to fill out an IOU since they do not have the money to pay for their parking. So she goes over to that garage. There are other customers behind this customer who are waiting to exit. Of course these customers are impatient because some of them kept on honking their horns to get the customer to hurry up. My co-worker does not like to deal with impatient customers.
Then she gets a call from the main office to go over to the other parking garage because the customer at that exit gate is having problems with paying at the pay machine. When she gets there, the customer immediately said "it took you too long to get over here. I have been waiting here for a long time." So my co-workers tells her that she has to clean 2 parking garages as well as help other customers at the pay machines. The customer is still not happy, and she starts cursing at her. The security guard overheard the customer cursing at my co-workers and looks at her like she is nuts. Before this happened, my co-worker pressed the call button on the pay machine so the person at the main office could hear everything. So, yeah, the person at the main office heard the customer curse at my co-worker.
The following morning my co-worker said "I do not care how the customers feel. If they curse at me, I will curse back. I am tired of dealing with this."
My co-worker, a porter, has to clean 2 parking garages. There are pay machines at the exit gate at each garage. If there are problems with the pay machine or if the customer does not have the money to pay for the parking, she has to help the customer. We are assigned cell phones which we have to carry with us at all times.
She gets a call from the main office regarding a customer, at one of the garages she has to clean, who needs to fill out an IOU since they do not have the money to pay for their parking. So she goes over to that garage. There are other customers behind this customer who are waiting to exit. Of course these customers are impatient because some of them kept on honking their horns to get the customer to hurry up. My co-worker does not like to deal with impatient customers.
Then she gets a call from the main office to go over to the other parking garage because the customer at that exit gate is having problems with paying at the pay machine. When she gets there, the customer immediately said "it took you too long to get over here. I have been waiting here for a long time." So my co-workers tells her that she has to clean 2 parking garages as well as help other customers at the pay machines. The customer is still not happy, and she starts cursing at her. The security guard overheard the customer cursing at my co-workers and looks at her like she is nuts. Before this happened, my co-worker pressed the call button on the pay machine so the person at the main office could hear everything. So, yeah, the person at the main office heard the customer curse at my co-worker.
The following morning my co-worker said "I do not care how the customers feel. If they curse at me, I will curse back. I am tired of dealing with this."
But they only work when the cab is in park.
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