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So a bit of background: at Hubby's work as a security patrol, the patrol phone is everything. Not only do alarm dispatches come through text and email, but they also use their phone to access some buildings and need to swipe it at checkpoints to provide evidence to the client that yes, they did their scheduled patrol at that site.
Apparently, their old phone was getting old and battered, so someone near the top of the food chain decided to get a new phone. Unfortunately, they didn't tell anyone.
So last night Hubs grabbed the old patrol phone which looked like it was working fine (it was still attached to the office WiFi at that point) and apparently it worked fine for his first site. At his second site, he went to the app to let him into the building he needed in and...the list of sites in the app was empty. So he tried to call the office, and was met with a recording that the device he was calling from was deactivated.
So he used his personal cell to call his supervisor, who met him back at the office. The supervisor knew nothing about a new phone, either. They saw an unclaimed phone sitting on a desk though, so on a hunch his super called the patrol phone and the new mystery phone rang.
So great, right? Except...this new phone wasn't loaded with any apps they needed. That was simple enough to fix at least. However, email also wasn't set-up, and no one knew the password. They called both bosses who gave them several passwords to try each, and none of them were right. This is important because while initial alarm dispatches will still come through text (basically when and where), the details of those alarms come through email (more detailed client info, which alarm, what type of alarm, etc).
So yeah, thanks to all that BS Hubs basically started two hours late. His supervisor helped him catch up but he still wasn't able to hit all his sites and he was very grumpy when he came home.
Apparently, their old phone was getting old and battered, so someone near the top of the food chain decided to get a new phone. Unfortunately, they didn't tell anyone.
So last night Hubs grabbed the old patrol phone which looked like it was working fine (it was still attached to the office WiFi at that point) and apparently it worked fine for his first site. At his second site, he went to the app to let him into the building he needed in and...the list of sites in the app was empty. So he tried to call the office, and was met with a recording that the device he was calling from was deactivated.
So he used his personal cell to call his supervisor, who met him back at the office. The supervisor knew nothing about a new phone, either. They saw an unclaimed phone sitting on a desk though, so on a hunch his super called the patrol phone and the new mystery phone rang.
So great, right? Except...this new phone wasn't loaded with any apps they needed. That was simple enough to fix at least. However, email also wasn't set-up, and no one knew the password. They called both bosses who gave them several passwords to try each, and none of them were right. This is important because while initial alarm dispatches will still come through text (basically when and where), the details of those alarms come through email (more detailed client info, which alarm, what type of alarm, etc).
So yeah, thanks to all that BS Hubs basically started two hours late. His supervisor helped him catch up but he still wasn't able to hit all his sites and he was very grumpy when he came home.
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