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One of the rules of my restaurant that I've come under fire for a lot for is how our water and drinks work. We can offer tap water with ice in a glass or bottled water. We hand out individual glasses, no jugs or anything. I have questioned on how stupid this is, and it goes both ways. We can get very busy sometimes so giving out jugs basically would run through the drinks we have in stock very quickly (we don't have soda taps). And jugs can let people serve themselves. Mostly though, it's up to the manager how things work.
Anyway, I've been in a few spots because of this.
First was a while back. It was Sunday and we were busy, a family of three (the mother especially) kept calling me to refill their water glasses. After about five minutes of my manager pulling me away to seat people, I finally did a top up, but not before the mum lost her patience.
When she asked me why we didn't hand out jugs, I said that we would have to pour out the leftovers because they were mixed in with the ice we made (Stupid reason, yes). She then said, in a very confused and outraged tone, that this was ridiculous.
In my head: "Look lady. I don't make the rules, I just follow them"
Second was a family of six, early in the shift. I had to man the bar and do some small jobs, so by the time I got back to the bar, the father was losing his patience. I apologised and got to their order of one glass of pineapple juice and one glass of orange juice.
As I plop the glasses onto the table, this happened:
Father: (aggressively) "What's this?"
Me: "Pineapple Juice?"
F: "What about a jug?"
Me: "No jugs, sorry."
F: "Then how much is this?"
I'm gonna cut off here, but basically he exploded here and asked for the manager. This only made things worse. When the table ordered their food the father loudly said to not waste his time. After that, I think when he saw me looking like I was treating another table better, the family stormed out.
Next is the general overview of my situation right now. Whenever I put the drinks down, the customers just chug it down in one go then ask for a refill. On a busy day, the people who clear the tables also fill up the water and the hot water for the tea. So things get hairy very quickly. In fact last weekend, I had to run out in a fever and fill up the ice water. One table, when I finished the second half of the restaurant, was already finished with the water I poured thirty seconds ago.
This is just my personal opinion, but do people understand the concept of conservation? Yes, it's hot right now, but could you cut us waiters some slack? We're short-handed right now, so we can't handle everything (and by that I mean I personally have to do everything).
Thoughts? I really need to find a new job soon.
Anyway, I've been in a few spots because of this.
First was a while back. It was Sunday and we were busy, a family of three (the mother especially) kept calling me to refill their water glasses. After about five minutes of my manager pulling me away to seat people, I finally did a top up, but not before the mum lost her patience.
When she asked me why we didn't hand out jugs, I said that we would have to pour out the leftovers because they were mixed in with the ice we made (Stupid reason, yes). She then said, in a very confused and outraged tone, that this was ridiculous.
In my head: "Look lady. I don't make the rules, I just follow them"
Second was a family of six, early in the shift. I had to man the bar and do some small jobs, so by the time I got back to the bar, the father was losing his patience. I apologised and got to their order of one glass of pineapple juice and one glass of orange juice.
As I plop the glasses onto the table, this happened:
Father: (aggressively) "What's this?"
Me: "Pineapple Juice?"
F: "What about a jug?"
Me: "No jugs, sorry."
F: "Then how much is this?"
I'm gonna cut off here, but basically he exploded here and asked for the manager. This only made things worse. When the table ordered their food the father loudly said to not waste his time. After that, I think when he saw me looking like I was treating another table better, the family stormed out.
Next is the general overview of my situation right now. Whenever I put the drinks down, the customers just chug it down in one go then ask for a refill. On a busy day, the people who clear the tables also fill up the water and the hot water for the tea. So things get hairy very quickly. In fact last weekend, I had to run out in a fever and fill up the ice water. One table, when I finished the second half of the restaurant, was already finished with the water I poured thirty seconds ago.
This is just my personal opinion, but do people understand the concept of conservation? Yes, it's hot right now, but could you cut us waiters some slack? We're short-handed right now, so we can't handle everything (and by that I mean I personally have to do everything).
Thoughts? I really need to find a new job soon.
I think it's in the interest of the place to encourage people to order drinks?
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