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So I'm copying and pasting this from a facebook status from earlier in the year (including a few edits), and this is why I won't shop at Swarovski. Or ever work for them for that matter.
Ok, so the nasty manager I dealt with today. I'm not protecting anyone. She works for Swarovski in Chichester (the town I'm hoping to move to soon), where I recently applied for a job. Well, with my grandmother still in hospital (she's still hanging in there, bless her! Edit- this was in April and my grandmother had been given 4 days to live, and this was a week later), I've been permitted to keep my mobile phone on my person while working so I can take phone calls, just in case (because while its a job with its problems, my colleagues are hugely understanding about things like this ♥).
Anyway, my phone rings, its a landline number, and I answer. Turns out its this woman from Swarovski. I have to stop her and say "I'm ever so sorry, but I only answered the phone because I was expecting it was a family emergency, I'm actually at work right now serving customers and I can't talk." She tried to carry on talking anyway, so I had to reiterate, politely, and apologetically, that I had customers, and that I have my phone with me because my grandmother is in hospital. She sounded pretty pissy about it to be honest.
Well, I felt bad, and hey, I'm looking for work in Chichester, so on my tea break a little bit later, I called her straight back. I apologised again for what happened, and explained again the situation.
That was when she launched into a horrible lecture about how unprofessional and rude I was!!! She started off with a condescending tone and grew increasingly nastier, even spiteful by the end of the call. She said that my manner was rude and unprofessional (btw, the customers I was serving at the time, were very understanding and didn't find me rude at all), and that she was very unimpressed by how I handled everything. She even said she was unimpressed by the fact I'd answered the phone on the shop floor despite the fact I had been specially given permission to do so. I repeated for the third or fourth time then that my grandmother is in hospital dying. She said didn't care.
I said "Well, I'm on my break now, so I'm free to talk now."
She replied "Well, I'm NOT. I'll call you when its convenient for ME!"
I was almost in tears as I went to my break. My boyfriend (on the phone) and my colleagues helped me calm down, and then I decided to call her back.
This is where I'm proud of myself for finding my long-hidden spine.
I called her and said "Hello, this is Rabbit again. Regarding what we spoke about earlier, I just wanted you to know that I was offended and hurt by the way you spoke to me and treated me earlier- I think you were rude and unprofessional, and I have absolutely no intention of working for someone as unsympathetic and unprofessional as you. I have to go back to work now, goodbye."
(She tried talking over me, and was saying something negative about my telephone manner when I hung up :P)
I clearly wasn't going to get an interview anyway
I dodged a bullet! And I actually feel good about sticking up for myself 
So yeah, I put that as a sighting as I although I was at work, I was not working for that woman at the time. I've never been treated so horribly. I think its worth pointing out also that not only was the bitch heartless and rude but she was incredibly chavtastic, and I've seen the staff at the shop- they're all fake-tanned to awful tango shades and have impeccable (but garish) hair and makeup. They would have hated me anyway.
And most importantly, yes, my grandmother did pass away, a week later. Two days after the doctors decided maybe it was best to release her from hospital after all (and we were beginning to think she was made from adamantium) she put herself to bed, had a cup of tea and then slipped away in her sleep- but being a fab lady, had her tea first
love you nan x
Ok, so the nasty manager I dealt with today. I'm not protecting anyone. She works for Swarovski in Chichester (the town I'm hoping to move to soon), where I recently applied for a job. Well, with my grandmother still in hospital (she's still hanging in there, bless her! Edit- this was in April and my grandmother had been given 4 days to live, and this was a week later), I've been permitted to keep my mobile phone on my person while working so I can take phone calls, just in case (because while its a job with its problems, my colleagues are hugely understanding about things like this ♥).
Anyway, my phone rings, its a landline number, and I answer. Turns out its this woman from Swarovski. I have to stop her and say "I'm ever so sorry, but I only answered the phone because I was expecting it was a family emergency, I'm actually at work right now serving customers and I can't talk." She tried to carry on talking anyway, so I had to reiterate, politely, and apologetically, that I had customers, and that I have my phone with me because my grandmother is in hospital. She sounded pretty pissy about it to be honest.
Well, I felt bad, and hey, I'm looking for work in Chichester, so on my tea break a little bit later, I called her straight back. I apologised again for what happened, and explained again the situation.
That was when she launched into a horrible lecture about how unprofessional and rude I was!!! She started off with a condescending tone and grew increasingly nastier, even spiteful by the end of the call. She said that my manner was rude and unprofessional (btw, the customers I was serving at the time, were very understanding and didn't find me rude at all), and that she was very unimpressed by how I handled everything. She even said she was unimpressed by the fact I'd answered the phone on the shop floor despite the fact I had been specially given permission to do so. I repeated for the third or fourth time then that my grandmother is in hospital dying. She said didn't care.
I said "Well, I'm on my break now, so I'm free to talk now."
She replied "Well, I'm NOT. I'll call you when its convenient for ME!"
I was almost in tears as I went to my break. My boyfriend (on the phone) and my colleagues helped me calm down, and then I decided to call her back.
This is where I'm proud of myself for finding my long-hidden spine.
I called her and said "Hello, this is Rabbit again. Regarding what we spoke about earlier, I just wanted you to know that I was offended and hurt by the way you spoke to me and treated me earlier- I think you were rude and unprofessional, and I have absolutely no intention of working for someone as unsympathetic and unprofessional as you. I have to go back to work now, goodbye."
(She tried talking over me, and was saying something negative about my telephone manner when I hung up :P)
I clearly wasn't going to get an interview anyway
I dodged a bullet! And I actually feel good about sticking up for myself So yeah, I put that as a sighting as I although I was at work, I was not working for that woman at the time. I've never been treated so horribly. I think its worth pointing out also that not only was the bitch heartless and rude but she was incredibly chavtastic, and I've seen the staff at the shop- they're all fake-tanned to awful tango shades and have impeccable (but garish) hair and makeup. They would have hated me anyway.
And most importantly, yes, my grandmother did pass away, a week later. Two days after the doctors decided maybe it was best to release her from hospital after all (and we were beginning to think she was made from adamantium) she put herself to bed, had a cup of tea and then slipped away in her sleep- but being a fab lady, had her tea first
love you nan x
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