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Putting this in Sightings because the customer is a pretty nice guy and not an SC, just DOESN'T LISTEN.
Have a guy who had his motherboard fried by a recent storm. All his other hardware was fine so we got him a new board. Different brand, though, so we had to reload Windows.
After having it a week or so he realizes his printer isn't working. Normal - you usually have to install a printer. Doesn't have the disk that came with it. No big deal.
Tell the guy to go to the HP website: hp.com
Simple, yes?
No, of course not.
For some reason the guy just types: HP printer driver into the address bar. When you type keywords and not a true web site (www.cocacola.com, www.comcast.net, etc.) into the address bar, any modern browser will use its default search engine to search for those terms.
So instead of going directly to the HP site like I told him, he did a keyword search and clicked on the first site that came up, which, of course, was some third party driver site that wanted to charge him $30 for what would be a free printer driver on HP's site.
And in the process of doing that, he got some sort of bogus "driver updater" software installed which is now causing his computer to bluescreen.
If he had just gone to the website I told him, he would have been done by now. Instead we have to pick up his computer and bring it back to the shop and repair the thing and hopefully clean out whatever crap got in there.
And it wasn't like he didn't hear me correctly... I said hp.com at least half a dozen times and this isn't a senior citizen with hearing problems.
WHY. WON'T. PEOPLE. JUST. LISTEN.
Have a guy who had his motherboard fried by a recent storm. All his other hardware was fine so we got him a new board. Different brand, though, so we had to reload Windows.
After having it a week or so he realizes his printer isn't working. Normal - you usually have to install a printer. Doesn't have the disk that came with it. No big deal.
Tell the guy to go to the HP website: hp.com
Simple, yes?
No, of course not.
For some reason the guy just types: HP printer driver into the address bar. When you type keywords and not a true web site (www.cocacola.com, www.comcast.net, etc.) into the address bar, any modern browser will use its default search engine to search for those terms.
So instead of going directly to the HP site like I told him, he did a keyword search and clicked on the first site that came up, which, of course, was some third party driver site that wanted to charge him $30 for what would be a free printer driver on HP's site.
And in the process of doing that, he got some sort of bogus "driver updater" software installed which is now causing his computer to bluescreen.
If he had just gone to the website I told him, he would have been done by now. Instead we have to pick up his computer and bring it back to the shop and repair the thing and hopefully clean out whatever crap got in there.
And it wasn't like he didn't hear me correctly... I said hp.com at least half a dozen times and this isn't a senior citizen with hearing problems.
WHY. WON'T. PEOPLE. JUST. LISTEN.
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