This dealt with a simple cancellation of the internet, yet it took longer than needed. Why? Well, take a long look at this one:
Me: Thank your for calling ABC internet, how may I help you?
SC: I'm calling for my mother, who is hard of hearing. I need to cancel her internet.
Me: OK, I will be happy to do that for you. I just need......
SC: (Background noise) Mom! Can you please shut up a minute so I can cancel this for you?
Me; Uh, maam, I will need to......
SC: Yeah, yeah. Just a second. My mother talks to much all the time that she can't shut up for one second so I can help her.
Me: All right. (Waited for nearly two long minutes while she's placating her mother)
SC: OK, now I can take care of this. What do you need?
Me: I first will need to verify the account information.
SC: Aw, come on! You waited this long to tell me that? (Uh, no bitch. I did not wait to tell you this at a later time. You're the one verbally abusing your mother)
Me: No, maam. I was waiting for you to......
SC: (More inaudible noise) Mom! I told you to shut the hell up so I can do this for you. I can't do this if you keep running your damn mouth!
Me: Uh, maam. Perhaps it might be better if you call back at a later time.
SC: Don't patronize me and tell me that. I've been trying to cancel this for four days now and can't get you all to do it. (Yeah, that's because you're spending more time abusing your mother)
Me: I understand that, maam, but if you could just verify.......
SC: Dammit, Mom! I told you to stop talking to me so I can cancel the service. Damn!
Me: (By this time, I really wanted to end this call, and she still has not verified the account information) Maam, I really need you to verify the account, and then I will be happy to cancel.
SC: Ugh! Its'..................Mom! I told you to shut the hell up. I can't talk to this stupid guy and you at the same time.
Me: Thank you, maam!
SC: For what?
Me: I was thanking you for both the compliment, and for verifying your account. It's canceled. Is there anything else I can help you with? (Cringing that she will not say "yes")
SC: No, thank you! (And as she's hanging up the phone.....) Damn, Mom! How many times (click!)
I'm not sure about anyone else, but I do not think I would be here today if I spoke to my parents like this. I'm an adult now, and I still do not think my parents would allow this. But, I do know of some households where it seems like the children, not the parents, are in charge. Does this seem odd to anyone else?
Me: Thank your for calling ABC internet, how may I help you?
SC: I'm calling for my mother, who is hard of hearing. I need to cancel her internet.
Me: OK, I will be happy to do that for you. I just need......
SC: (Background noise) Mom! Can you please shut up a minute so I can cancel this for you?
Me; Uh, maam, I will need to......
SC: Yeah, yeah. Just a second. My mother talks to much all the time that she can't shut up for one second so I can help her.
Me: All right. (Waited for nearly two long minutes while she's placating her mother)
SC: OK, now I can take care of this. What do you need?
Me: I first will need to verify the account information.
SC: Aw, come on! You waited this long to tell me that? (Uh, no bitch. I did not wait to tell you this at a later time. You're the one verbally abusing your mother)
Me: No, maam. I was waiting for you to......
SC: (More inaudible noise) Mom! I told you to shut the hell up so I can do this for you. I can't do this if you keep running your damn mouth!
Me: Uh, maam. Perhaps it might be better if you call back at a later time.
SC: Don't patronize me and tell me that. I've been trying to cancel this for four days now and can't get you all to do it. (Yeah, that's because you're spending more time abusing your mother)
Me: I understand that, maam, but if you could just verify.......
SC: Dammit, Mom! I told you to stop talking to me so I can cancel the service. Damn!
Me: (By this time, I really wanted to end this call, and she still has not verified the account information) Maam, I really need you to verify the account, and then I will be happy to cancel.
SC: Ugh! Its'..................Mom! I told you to shut the hell up. I can't talk to this stupid guy and you at the same time.
Me: Thank you, maam!
SC: For what?
Me: I was thanking you for both the compliment, and for verifying your account. It's canceled. Is there anything else I can help you with? (Cringing that she will not say "yes")
SC: No, thank you! (And as she's hanging up the phone.....) Damn, Mom! How many times (click!)
I'm not sure about anyone else, but I do not think I would be here today if I spoke to my parents like this. I'm an adult now, and I still do not think my parents would allow this. But, I do know of some households where it seems like the children, not the parents, are in charge. Does this seem odd to anyone else?
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